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OCR
Text Editor
ID Scanning
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Convert to PDF
Image Pre-processing
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Multiple Output Formats
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Reporting/Analytics
Customer Satisfaction
360 Degree Feedback
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Survey Management
Feedback Collection
Call Reporting
Complaint Monitoring
Live Chat
Screen Sharing
Third Party Integration
Transfers/Routing
Website Visitor Tracking
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
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Workflow Management
Mobile Access
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Electronic Signature
Search
Archiving & Retention
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Digital Asset Management
Version Control
Collaboration Tools
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Text Analysis
Boolean Queries
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Process/Workflow Automation
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For Sales
Chatbot
Multi-Language
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For eCommerce
Virtual Personal Assistant (VPA)
Data Analysis
Storytelling
Dashboard
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Predictive Analytics
Data Visualization
Data Source Connectors
Data Discovery
Natural Language Search
Query Builder
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Self-service Analytics
Machine Learning
Visualization
NLP
Predictive Modeling
Statistical / Mathematical Tools
Deep learning
Templates
ML Algorithm Library
Model Training
Complaint Management
Self Service Portal
Forms Management
Social Media Monitoring
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Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
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Workflow Configuration
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Network Monitoring
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Interaction Tracking
Macros/Templated Responses
Customizable Branding
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Real-time Chat
Service Level Agreement (SLA) Management
Social Media Integration
Document Storage
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Remote Access/Control
Review Management
Review Request
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Sentiment Analysis
Response Management
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Review Monitoring
Negative Feedback Management
Review Notification
Data Mining
Machine Learning
Data Visualization
Data Extraction
Statistical Analysis
Predictive Modeling
Fraud Detection
Linked Data Management
Semantic Search
Text Mining
Data Entry
Abbreviation Detection
Data Capture and Transfer
Data Duplication
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Data Retrieval
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Mis-Keyed Variation Detection
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Android
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iPhone / iPad
Data Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction
Disparate Data Collection
Document Extraction
Customer Experience
Dashboard
Sentiment Analysis
Analytics
Predictive Analytics
Negative Feedback Management
Multi-Channel Data Collection
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Text Analysis
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Routing
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Whitelisting/Blacklisting
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Shared Inboxes
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Spam Blocker
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Communication Management
Community Management
Content Syndication
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Analytics
Video Content
Gamification
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Churn Management
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Collaboration
Full Text Search
Self Service Portal
Discussion Boards
Knowledge Base Management
Cataloging/Categorization
Decision Tree
Business Intelligence
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Key Performance Indicators
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