Infinity ECM
Service Desk Software
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About Infinity ECM
Infinity ECM is an Award-winning Business Management platform that brings a fast IT digital enterprise transformation and includes 15+ fully integrated systems modular subsystems that every modern business needs.
Combines in one platform & one interface solutions such as: CRM, DMS, RMS+CMS, CMSx2, ITSM, EAM, KMS, BPM, GRC, IAM
The Infinity ECM platform has won the prestigious EuroCloud Europe Award for Best European System for 2017.
Categories & features
- Internal Chat Integration
- Inbound Call Center
- Call Scripting
- Blended Call Center
- Interactive Voice Response (IVR)
- Call Recording
- Call Logging
- Escalation Management
- Document Assembly
- Queue Management
- Marketing Automation Integration
- Manual Dialer
- Document Storage
- Calendar/Reminder System
- Change Management
- Mobile App
- Metadata Management
- File Conversion
- Asset Sharing
- Asset Library
- Asset Categorization
- Real-time Chat
- File Recovery
- Online
- Business Hours
- Documentation
- Webinars
- Live Online
- In Person
- iPhone / iPad
- Web-Based, Cloud, SaaS
- CMDB
- File Type Conversion
- Campaign Management
- Document Retention
- Document Archiving
- Digital Asset Management
- Content Lifecycle Management
- Procurement Management
- IT Asset Management
- Knowledge Base
- Progressive Dialer
- Outbound Call Center
- Mobile Access
- Segmentation
- Lead Scoring
- Self Service Portal
- Archiving & Retention
- Search
- Electronic Signature
- Document Management
- Search/Filter
- Time & Expense Tracking
- Reporting/Analytics
- Email Marketing
- Workflow Management
- Collaboration Tools
- Resource Management
- SLA Management
- Access Control
- Version Control
- Task Management
- Risk Management
- Data Mapping
- Customizable Branding
- Document Indexing
- Traditional Methodologies
- Milestone Tracking
- Kanban Board
- Idea Management
- Gantt Charts
- Cost-to-Completion Tracking
- Budget Management
- Agile Methodologies
- Quotes/Proposals
- Android
- Information Governance
- Compliance Tracking
- Sensitive Data Identification
- Policy Management
- PIA / DPIA
- Incident Management
- Consent Management
- Customizable Templates
- Remote Control
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