Infinity ECM - Service Desk Software
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description

Infinity ECM is an Award-winning Business Management platform that brings a fast IT digital enterprise transformation and includes 15+ fully integrated systems modular subsystems that every modern business needs.

Combines in one platform & one interface solutions such as: CRM, DMS, RMS+CMS, CMSx2, ITSM, EAM, KMS, BPM, GRC, IAM

The Infinity ECM platform has won the prestigious EuroCloud Europe Award for Best European System for 2017.

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Skills and Features

Interactive Voice Response (IVR)

Business Hours

Android

Internal Chat IntegrationInbound Call CenterCall ScriptingBlended Call CenterCall RecordingCall LoggingEscalation ManagementDocument AssemblyQueue ManagementMarketing Automation IntegrationManual DialerDocument StorageCalendar/Reminder SystemChange ManagementMobile AppMetadata ManagementFile ConversionAsset SharingAsset LibraryAsset CategorizationReal-time ChatFile RecoveryOnlineDocumentationWebinarsLive OnlineIn PersoniPhone / iPadWeb-Based, Cloud, SaaSCMDBFile Type ConversionCampaign ManagementDocument RetentionDocument ArchivingDigital Asset ManagementContent Lifecycle ManagementProcurement ManagementIT Asset ManagementKnowledge BaseProgressive DialerOutbound Call CenterMobile AccessSegmentationLead ScoringSelf Service PortalArchiving & RetentionSearchElectronic SignatureDocument ManagementSearch/FilterTime & Expense TrackingReporting/AnalyticsEmail MarketingWorkflow ManagementCollaboration ToolsResource ManagementSLA ManagementAccess ControlVersion ControlTask ManagementRisk ManagementData MappingCustomizable BrandingDocument IndexingTraditional MethodologiesMilestone TrackingKanban BoardIdea ManagementGantt ChartsCost-to-Completion TrackingBudget ManagementAgile MethodologiesQuotes/ProposalsInformation GovernanceCompliance TrackingSensitive Data IdentificationPolicy ManagementPIA / DPIAIncident ManagementConsent ManagementCustomizable TemplatesRemote Control
Review Infinity ECM Claim Infinity ECM Listing
Statistics
Count Viewed: 104
Licencing: monthly
Cost per user: Yes
5/5
Requirements Management
Task Management
Change Management
Master Data Management
Metadata Management
Task Management
Collaboration Tools
Mobile Access
Reporting/Analytics
Workflow Management
Task Management
Mobile Access
Document Management
Compliance Tracking
Customer Service
Workflow Management
Self Service Portal
Queue Management
Knowledge Base
IT Service
Self Service Portal
Incident Management
IT Asset Management
Live Chat
Customizable Branding
Low Code Development Platform
Workflow Management
Call Center
Reporting/Analytics
Campaign Management
Real-time Chat
Queue Management
Escalation Management
Call Logging
Call Recording
Interactive Voice Response (IVR)
Blended Call Center
Call Scripting
Inbound Call Center
Manual Dialer
Outbound Call Center
Progressive Dialer
Digital Asset Management
Version Control
Workflow Management
Reporting/Analytics
Search/Filter
Customizable Branding
Asset Categorization
Asset Library
Asset Sharing
File Conversion
Metadata Management
Mobile App
Document Management
Version Control
Collaboration Tools
Electronic Signature
Compliance Tracking
Document Indexing
Document Assembly
Document Archiving
Document Retention
File Recovery
File Type Conversion
GDPR Compliance
Data Mapping
Risk Management
Access Control
Consent Management
Incident Management
PIA / DPIA
Policy Management
Sensitive Data Identification
Project Management
Resource Management
Collaboration Tools
Time & Expense Tracking
Customizable Templates
Agile Methodologies
Budget Management
Cost-to-Completion Tracking
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Traditional Methodologies
Knowledge Management
Self Service Portal
Issue Tracking
Task Management
Escalation Management
Incident Management
Task Management
Government
Self Service Portal
Enterprise Content Management
Version Control
Collaboration Tools
Workflow Management
Mobile Access
Document Management
Electronic Signature
Search
Archiving & Retention
Information Governance
Content Lifecycle Management
Digital Asset Management
Customer Relationship Management
Task Management
Mobile Access
Lead Scoring
Segmentation
Email Marketing
Quotes/Proposals
Calendar/Reminder System
Document Storage
Internal Chat Integration
Marketing Automation Integration
Cloud Communication Platform
Call Recording
Application Development
Collaboration Tools
Reporting/Analytics
ITSM
Self Service Portal
Incident Management
Change Management
Help Desk
Reporting/Analytics
Self Service Portal
Customizable Branding
Real-time Chat
Document Storage
IT Asset Management
Service Desk
SLA Management
Mobile Access
Self Service Portal
Remote Control
Incident Management
Change Management
Knowledge Base
IT Asset Management
Procurement Management
CMDB
Support
Business Hours
Online
Training
In Person
Live Online
Webinars
Documentation
Deployment
Android
Web-Based, Cloud, SaaS
iPhone / iPad