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Service Desk Software

Infinity ECM

Business management platform combining CRM, ITSM, document and process modules in one interface

By Info Novitas

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  • Internal Chat Integration
  • Inbound Call Center
  • Call Scripting
  • Blended Call Center
  • +81 more
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About Infinity ECM

Infinity ECM is a business management platform that brings more than fifteen integrated systems into one product and one interface. It is aimed at organisations undergoing digital transformation.

Main features

  • Customer and document systems: CRM and document management.
  • IT service management: service desk functions for IT teams.
  • Asset and knowledge management: enterprise asset management and a knowledge system.
  • Process and compliance tools: business process management, governance, risk and compliance.
  • Identity management: access control for users.

Key facts

  • Modules: more than fifteen modular subsystems.
  • Recognition: won a EuroCloud Europe award in 2017 for its European system.

Who it serves

Organisations that want one platform instead of many separate business systems, aiming for a faster move to digital operations.

Profile written by TrustList from the business's own published information, Oct 2026.

Categories & features

  • Internal Chat Integration
  • Inbound Call Center
  • Call Scripting
  • Blended Call Center
  • Interactive Voice Response (IVR)
  • Call Recording
  • Call Logging
  • Escalation Management
  • Document Assembly
  • Queue Management
  • Marketing Automation Integration
  • Manual Dialer
  • Document Storage
  • Calendar/Reminder System
  • Change Management
  • Mobile App
  • Metadata Management
  • File Conversion
  • Asset Sharing
  • Asset Library
  • Asset Categorization
  • Real-time Chat
  • File Recovery
  • Online
  • Business Hours
  • Documentation
  • Webinars
  • Live Online
  • In Person
  • iPhone / iPad
  • Web-Based, Cloud, SaaS
  • CMDB
  • File Type Conversion
  • Campaign Management
  • Document Retention
  • Document Archiving
  • Digital Asset Management
  • Content Lifecycle Management
  • Procurement Management
  • IT Asset Management
  • Knowledge Base
  • Progressive Dialer
  • Outbound Call Center
  • Mobile Access
  • Segmentation
  • Lead Scoring
  • Self Service Portal
  • Archiving & Retention
  • Search
  • Electronic Signature
  • Document Management
  • Search/Filter
  • Time & Expense Tracking
  • Reporting/Analytics
  • Email Marketing
  • Workflow Management
  • Collaboration Tools
  • Resource Management
  • SLA Management
  • Access Control
  • Version Control
  • Task Management
  • Risk Management
  • Data Mapping
  • Customizable Branding
  • Document Indexing
  • Traditional Methodologies
  • Milestone Tracking
  • Kanban Board
  • Idea Management
  • Gantt Charts
  • Cost-to-Completion Tracking
  • Budget Management
  • Agile Methodologies
  • Quotes/Proposals
  • Android
  • Information Governance
  • Compliance Tracking
  • Sensitive Data Identification
  • Policy Management
  • PIA / DPIA
  • Incident Management
  • Consent Management
  • Customizable Templates
  • Remote Control

Rankings

As of 2026-10-26. Organic ranks only; sponsored placements are never ranks.

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