Service Desk Software

Infinity ECM

Name: Infinity ECM
Brand: Info Novitas

Business management platform combining CRM, ITSM, document and process modules in one interface

By Info Novitas

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Internal Chat Integration
Inbound Call Center
Call Scripting
Blended Call Center
+81 more

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About Infinity ECM

More than fifteen integrated modular systems share one interface in Infinity ECM, a business management platform aimed at organizations going through digital transformation. The vendor describes it as award winning.

The modules combined

Among the systems named are customer relationship management, document management, records and content management, IT service management, enterprise asset management, knowledge management, business process management, governance, risk and compliance, and identity and access management. Having them in one platform means a company does not have to join many separate products together.

Recognition

The platform won the EuroCloud Europe award for Best European System in 2017, according to the vendor.

Why one platform

The pitch is speed: with the modules already integrated, an organization can move parts of its operations onto a digital footing without separate integration projects. It is filed here under service desk software because IT service management is one of the included systems.

TrustList summary

Infinity ECM is a business management platform that brings more than fifteen integrated systems into one product and one interface. It is aimed at organisations undergoing digital transformation.

Main features

Customer and document systems: CRM and document management.
IT service management: service desk functions for IT teams.
Asset and knowledge management: enterprise asset management and a knowledge system.
Process and compliance tools: business process management, governance, risk and compliance.
Identity management: access control for users.

Key facts

Modules: more than fifteen modular subsystems.
Recognition: won a EuroCloud Europe award in 2017 for its European system.

Who it serves

Organisations that want one platform instead of many separate business systems, aiming for a faster move to digital operations.

Summary written by TrustList from the business's own published information, Nov 2026.

Infinity ECM rankings

Infinity ECM is ranked on 6 TrustList rankings: #5 on 1, #10 on 1, #13 on 1, #34 on 1, #43 on 1 and #49 on 1, across 6 categories.

Every ranking orders its listings by their reviews, how complete the profile is and the Trust Score. Infinity ECM has no reviews yet and 3 of the 10 profile details we look for. Where no listing on a page has been reviewed, the order follows the profiles alone.

Knowledge base software · 1 ranking

#5of 32
Knowledge base software
It is the only one of the 32 here listing access control and agile methodologies.
Of the 32 here, 22 also cover alerts / escalation and 21 also cover self service portal.
Behind Back, ahead of HelpDeskAdvanced.

Lead scoring software · 1 ranking

#10of 74
Lead scoring software
It is the only one of the top 59 here listing CMDB and content lifecycle management.
Of the top 59 here, 35 also cover segmentation and 26 also cover email marketing.
Behind CRMNEXT, ahead of PERQ.

Document storage software · 1 ranking

#13of 72
Document storage software
It is the only one of the top 60 here listing asset categorization and asset library.
Of the top 60 here, 31 also cover android and 28 also cover task management.
Behind Back, ahead of Reamaze.

Incident management software · 1 ranking

#34of 171
Incident management software
It is the only one of the top 70 here listing blended call center and call logging.
Of the top 70 here, 33 also cover android and 28 also cover self service portal.
Behind Back, ahead of HelpDeskAdvanced.

Risk management software · 1 ranking

#43of 194
Risk management software
It is the only one of the top 74 here listing asset categorization and asset library.
Of the top 74 here, 32 also cover compliance management and 26 also cover audit management.
Behind FactoryTalk InnovationSuite, ahead of O365 Manager Plus.

Compliance tracking software · 1 ranking

#49of 202
Compliance tracking software
It is the only one of the top 82 here listing blended call center and call logging.
Of the top 82 here, 30 also cover document management and 28 also cover android.
Behind FactoryTalk InnovationSuite, ahead of InvGate IT Asset Management.

As of 2026-11-15. Organic ranks only; sponsored placements are never ranks. How TrustList ranks

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