emPower

emPower is a back-office platform from ePsolutions that combines customer information, CRM and billing for retail energy suppliers. It automates the customer journey from enrolment through to contract renewal.

What emPower offers

• Multi-commodity billing — billing for several utility types with real-time EDI and interval data.
• Enrolment — a customisable sign-up journey for new customers.
• Commissions — links suppliers, agents and customers.
• Customer portal — covers payments, collections, notifications, reporting and forecasting.
• REST API — allows third-party integrations.
• Utility EDI — connections to a number of North American utilities.

Who it works with

Competitive energy resellers, notably in Texas, and other retail commodity providers.

Key facts

• Vendor: ePsolutions
• Active since: 2004
• Certification: PCI and SOC certified