emPower

Back-office billing for competitive energy retailers

EmPower is a multi-commodity CRM and customer information system from ePsolutions, a company that says it has been helping retail commodity providers succeed since 2004. It is described as a comprehensive back-office solution for competitive energy resellers, with Texas named in its original description.

From enrollment to renewal

The vendor says automation covers the entire customer life cycle from enrollment to renewal, which it credits for lower operations and customer service costs. Features it lists include customer acquisition through a self-serve, device-ready enrollment journey, a broker portal for lead tracking, contract submission and enrollment, and customer engagement, with insight into usage.

Billing, commissions and reporting

The billing function handles invoicing and taxes and makes payment collection simpler. Integrated commission tools connect suppliers, agents and customers. Executives get business metrics and forecasting, and auto-generated reports support analysis.

Utility connections and security

ePsolutions offers utility EDI integrations with a list of named utilities in several US states, a REST API for third-party integrations, and says it holds PCI and SOC certification on a private managed cloud platform.