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BMC Remedyforce Service Desk logo
Application Performance Management Software

BMC Remedyforce Service Desk

Cloud IT help desk and service management software built on the Force.com platform

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  • Network Monitoring
  • Web Access / Restoration
  • Secure Data Storage
  • Remote Server Options
  • +72 more
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About BMC Remedyforce Service Desk

BMC Remedyforce Service Desk is a cloud help desk product for IT teams. It runs on the Force.com platform, so organisations need no hardware of their own to operate it.

What BMC Remedyforce Service Desk offers

  • IT service management — builds recognised service management practices into the product.
  • Process automation — automates service desk processes so staff handle fewer repetitive tasks.
  • Help desk set-up — lets teams build and manage a help desk without writing custom scripts.
  • Hosted delivery — runs as software as a service, removing the need to maintain servers.

Who it works with

IT departments that want a ready-made help desk. The product listing says it draws on the experience of thousands of customers.

Key facts

  • Platform: Force.com, a software-as-a-service application platform.
  • Delivery: cloud-hosted, with no hardware needed.
  • Approach: service management practices included out of the box.

Profile written by TrustList from the business's own published information, Oct 2026.

Categories & features

  • Network Monitoring
  • Web Access / Restoration
  • Secure Data Storage
  • Remote Server Options
  • Multiple System Support
  • Incremental Backup
  • Continuous Backup
  • Compression
  • Backup Scheduling
  • Backup Log
  • Complaint Classification
  • Quality Assurance Management
  • Configuration Management
  • Call Center Management
  • Workflow Configuration
  • Recurring Issues
  • Issue Scheduling
  • Issue Auditing
  • Escalation Management
  • Knowledge Management
  • 24/7 (Live Rep)
  • Web-Based, Cloud, SaaS
  • Credential Management
  • Cataloging/Categorization
  • Release & Deployment Management
  • Problem Management
  • Availability Management
  • Service Reporting
  • Service Catalog
  • Assignment Management
  • Patch Management
  • Contract/License Management
  • Service Level Agreement (SLA) Management
  • IT Asset Management
  • Email Integration
  • Knowledge Base
  • Alerts / Escalation
  • Corrective Actions (CAPA)
  • Server Performance
  • Archiving & Retention
  • Access Controls/Permissions
  • Contract Management
  • Maintenance Scheduling
  • Inventory Management
  • Asset Tracking
  • Forms Creation & Design
  • License Management
  • Server Monitoring
  • Collaboration
  • Resource Management
  • Performance Control
  • Diagnostic Tools
  • Baseline Manager
  • Dashboard
  • Version Control
  • Task Management
  • Release Management
  • Incident Management
  • Ticket Management
  • Email Monitoring
  • Remote Access/Control
  • Knowledge Base Management
  • Customizable Dashboard
  • Change Management
  • Real-time Chat
  • Capacity Management
  • Compliance Tracking
  • Project Management
  • Encryption
  • Calendar Management
  • Supplier Management
  • Maintenance Management
  • Self Service Portal
  • Compliance Management
  • Process/Workflow Automation
  • Full Text Search

Rankings

As of 2026-10-05. Organic ranks only; sponsored placements are never ranks.

What the business tells TrustList

Delivery
SaaS (cloud) evidence sent

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