Application Performance Management Software

BMC Remedyforce Service Desk

Name: BMC Remedyforce Service Desk
Brand: BMC On Demand

Cloud IT help desk and service management software built on the Force.com platform

By BMC On Demand

Write a review

Network Monitoring
Web Access / Restoration
Secure Data Storage
Remote Server Options
+72 more

Get a quoteRequest a demo / quote Write a Review

Own this listing? Claim it

About BMC Remedyforce Service Desk

IT teams that would rather not run hardware for their service desk are the target of BMC Remedyforce Service Desk, a help desk delivered from the cloud. Its older description calls it everything needed in an IT help desk without the hassle of hardware.

Service management practices built in

The product builds IT service management best practices into the tool and automates service desk processes, so staff spend less effort on repetitive handling of requests. A help desk can be set up and run without programming custom scripts, and the vendor says it reflects the experience of thousands of customers.

Built on Force.com

Remedyforce runs on Force.com, which the vendor calls the leading platform for software-as-a-service applications and says is used by more than 92,000 organizations. That choice of platform is what lets the help desk run as a hosted service.

TrustList summary

BMC Remedyforce Service Desk is a cloud help desk product for IT teams. It runs on the Force.com platform, so organisations need no hardware of their own to operate it.

Features

IT service management: builds recognised service management practices into the product.
Process automation: automates service desk processes so staff handle fewer repetitive tasks.
Help desk set-up: lets teams build and manage a help desk without writing custom scripts.
Hosted delivery: runs as software as a service, removing the need to maintain servers.

Who it works with

IT departments that want a ready-made help desk. The product listing says it draws on the experience of thousands of customers.

Key facts

Platform: Force.com, a software-as-a-service application platform.
Delivery: cloud-hosted, with no hardware needed.
Approach: service management practices included out of the box.

Summary written by TrustList from the business's own published information, Nov 2026.

BMC Remedyforce Service Desk rankings

BMC Remedyforce Service Desk is ranked on 8 TrustList rankings: #2 on 1, #4 on 1, #8 on 1, #10 on 1, #11 on 1, #20 on 1, #21 on 1 and #44 on 1, across 8 categories.

Every ranking orders its listings by their reviews, how complete the profile is and the Trust Score. BMC Remedyforce Service Desk has no reviews yet and 3 of the 10 profile details we look for. Where no listing on a page has been reviewed, the order follows the profiles alone.

Knowledge base software · 1 ranking

#2of 32
Knowledge base software
It is the only one of the 32 here listing backup log and backup scheduling.
Of the 32 here, 22 also cover alerts / escalation and 21 also cover self service portal.
Behind Akio.CX, ahead of Spiceworks IT Help Desk.

Server monitoring software · 1 ranking

#4of 40
Server monitoring software
It is the only one of the 40 here listing assignment management and calendar management.
Of the 40 here, 27 also cover dashboard and 23 also cover network diagnosis.
Behind WebSitePulse, ahead of CloudMonix.

Incident management software · 1 ranking

#8of 171
Incident management software
It is the only one of the top 70 here listing backup log and backup scheduling.
Of the top 70 here, 33 also cover android and 28 also cover self service portal.
Behind Primavera Unifier, ahead of CloudMonix.

Compliance tracking software · 1 ranking

#10of 202
Compliance tracking software
It is the only one of the top 82 here listing assignment management and availability management.
Of the top 82 here, 30 also cover document management and 28 also cover android.
Behind Timereaction, ahead of Curismed.

Contract management software · 1 ranking

#11of 263
Contract management software
It is the only one of the top 87 here listing alerts / escalation and assignment management.
Of the top 87 here, 46 also cover android and 44 also cover billing & invoicing.
Behind Oracle Fusion Cloud Procurement, ahead of The Service Program.

Compliance management software · 1 ranking

#20of 375
Compliance management software
It is the only one of the top 93 here listing alerts / escalation and assignment management.
Of the top 93 here, 34 also cover android and 21 also cover risk management.
Behind SAP PLM, ahead of Applixure.

Supplier management software · 1 ranking

#21of 207
Supplier management software
It is the only one of the top 81 here listing alerts / escalation and archiving & retention.
Of the top 81 here, 53 also cover inventory management and 37 also cover order management.
Behind SAP PLM, ahead of Evergreen.

Inventory management software · 1 ranking

#44of 726
Inventory management software
It is the only one of the top 96 here listing alerts / escalation and assignment management.
Of the top 96 here, 45 also cover billing & invoicing and 40 also cover android.
Behind N41 Apparel ERP, ahead of eTermin.

As of 2026-11-15. Organic ranks only; sponsored placements are never ranks. How TrustList ranks

What the business tells TrustList

Delivery: SaaS (cloud) evidence sent

Request a demo or quote from BMC Remedyforce Service Desk

Reviews

Write the first review of BMC Remedyforce Service Desk

Used it? Your experience helps other buyers decide.

Write a review

Questions & answers

No questions yet. Be the first to ask about BMC Remedyforce Service Desk.

BMC Remedyforce Service Desk alternatives

Similar listings buyers compare against this one.

Compare side by side

Keep exploring

More on TrustList

Everything here links back to the same verified catalogue. Pick your next stop.

BMC Remedyforce Service Desk