

BMC Remedyforce Service Desk
About BMC Remedyforce Service Desk
Remedyforce is everything you need in an IT help desk, without the hassle of hardware. With IT service management best practices built right in, Remedyforce automates your service desk processes. Build and manage your help desk with the experience of thousands of customers and without the pain of programming custom scripts. We built Remedyforce on Force.com, the industry's leading platform for SaaS applications (trusted by more than 92,000 organizations today).
Categories & features
- Network Monitoring
- Web Access / Restoration
- Secure Data Storage
- Remote Server Options
- Multiple System Support
- Incremental Backup
- Continuous Backup
- Compression
- Backup Scheduling
- Backup Log
- Complaint Classification
- Quality Assurance Management
- Configuration Management
- Call Center Management
- Workflow Configuration
- Recurring Issues
- Issue Scheduling
- Issue Auditing
- Escalation Management
- Knowledge Management
- 24/7 (Live Rep)
- Web-Based, Cloud, SaaS
- Credential Management
- Cataloging/Categorization
- Release & Deployment Management
- Problem Management
- Availability Management
- Service Reporting
- Service Catalog
- Assignment Management
- Patch Management
- Contract/License Management
- Service Level Agreement (SLA) Management
- IT Asset Management
- Email Integration
- Knowledge Base
- Alerts / Escalation
- Corrective Actions (CAPA)
- Server Performance
- Archiving & Retention
- Access Controls/Permissions
- Contract Management
- Maintenance Scheduling
- Inventory Management
- Asset Tracking
- Forms Creation & Design
- License Management
- Server Monitoring
- Collaboration
- Resource Management
- Performance Control
- Diagnostic Tools
- Baseline Manager
- Dashboard
- Version Control
- Task Management
- Release Management
- Incident Management
- Ticket Management
- Email Monitoring
- Remote Access/Control
- Knowledge Base Management
- Customizable Dashboard
- Change Management
- Real-time Chat
- Capacity Management
- Compliance Tracking
- Project Management
- Encryption
- Calendar Management
- Supplier Management
- Maintenance Management
- Self Service Portal
- Compliance Management
- Process/Workflow Automation
- Full Text Search
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