Scattered documentation, siloed communication, ambiguous ownership, and ad hoc workstreams are mistake-prone and hinder urgent timelines
Playbooks help teams align on common goals by offering clear instruction, context, ownership, and communication

See our Playbook Templates:

Processes when and where your team needs them most

Minimize context switching when seconds matter
Playbooks integrate your processes into your messaging platform to keep everyone aligned and improve visibility into essential workflows

Collaborative checklists that evolve with your workflows

Playbooks are built for the way developer teams work together — and are designed to be customized and iterated as your workflows change

Create templates for all your repeatable processes, from routine releases to incident response

Streamline repetitive tasks with automated triggers and actions so your team can focus on what matters

Integrate with all the tools your team loves – from GitHub and Jenkins to Jira and ServiceNow

• Prescribed and ad-hoc task checklists
• Automated triggers & actions
• Deep integration with Channels
• Reminder and countdown timer
  Integrated retrospectives help your team capture event details, build reports, and learn from every Playbook run

Learn from each iteration to refine best practices and drive team excellence at scale
Editable incident timelines, channel transcripts, and configurable metrics help track performance over time

Everything your team needs, all in one place

Your collaboration tools, teams, and processes — unified.

Mattermost: three productivity tools, integrated to work seamlessly together, and aligned with three distinct workflow types across the software development lifecycle

Designed for developer workflows

Playbooks brings predictability and continuity to repeated processes, helping your team spend more time on what matters most

Restore service quickly and reliably with Playbooks designed to enable any team member to respond confidently

Ship on time with high confidence by coordinating cross-functional teams and robust developer tool integrations

Triage and fix bugs efficiently with automatable task assignments and environment builds

Open source and yours to customize

Your tools should adapt to the way you work — not the other way around
Customize Playbooks with integrations from our community, or build your own with our App Framework, Plugins, and open APIs

Mattermost plays an integral part in our developer toolset
Not only does it enable great communication and teamwork, its new [Playbooks] application and many integration options also allow us to greatly increase our productivity and organization

Learn more about Playbooks

Getting Started with Playbooks
Playbooks in Action: An Incident Response User Story