Software · top picks by feature

Top Knowledge Base Software

30 knowledge base software products ranked by rating, review volume and listing quality.

Looking for the best knowledge base software? TrustList ranks 30 products with knowledge base across 16 software categories (the largest groups: service desk, customer service and complaint management software). The top-ranked right now: Akio.CX, BMC Remedyforce Service Desk and Spiceworks IT Help Desk. Updated October 2026.

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Between them, the 30 knowledge base software products on this page cover alerts / escalation (22), self service portal (21), customizable branding (20) and Reporting/Analytics (20). 30 of them have written a profile you can read before you get in touch.

What to look for in knowledge base software

The best knowledge base software for you depends on how your business works, not only on where a product sits in the list. Before you shortlist the top-ranked options, check for:

An editor that makes articles quick to write and easy to keep current
Search that finds answers however people phrase the question
A public help centre, an internal wiki, or both, with permissions
Feedback and analytics on what people search for and fail to find
Integration with your help desk and chat, so agents can share articles
Owners, review dates and version history for each article

How to use this ranking

Start with the top 10, then narrow down with Best knowledge base software by category further down the page, which ranks the same feature inside each kind of software. Read the reviews on each profile, and ask vendors to show you the points above with your own data before you decide.

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The top-ranked knowledge base software

Akio.CX
Service Level Agreement (SLA) Management · Interactive Voice Response (IVR) · Alerts / Escalation
Akio.CX is a customer service platform made by the French software publisher AKIO, which has focused on customer experience since 1998.
Text Mining Software
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BMC Remedyforce Service Desk
Service Level Agreement (SLA) Management · Release & Deployment Management · Alerts / Escalation
BMC Remedyforce Service Desk is a cloud help desk product for IT teams. It runs on the Force.com platform, so organisations need no hardware of their own to operate it.
Application Performance Management Software
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Spiceworks IT Help Desk
Alerts / Escalation · Self Service Portal · Knowledge Base Management
Spiceworks IT Help Desk is ticketing software designed for IT professionals who run an internal help desk.
Service Desk Software
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Back
Service Level Agreement (SLA) Management · Knowledge Base Management · Real-time Chat
Back is a collaboration and automation platform for internal service and business operations teams.
Service Desk Software
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Infinity ECM
Interactive Voice Response (IVR) · Self Service Portal · IT Asset Management
Infinity ECM is a business management platform that brings more than fifteen integrated systems into one product and one interface.
Service Desk Software
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HelpDeskAdvanced
Service Level Agreement (SLA) Management · Release & Deployment Management · Alerts / Escalation
HelpDeskAdvanced is web and mobile help desk software for managing service desk processes.
Service Desk Software
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HESK
Self Service Portal · Knowledge Base Management · IT Asset Management
HESK is a web-based help desk written in PHP. Teams use it to set up a customer support portal or an internal IT help desk.
Service Desk Software
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Conclusion
Self Service Portal · IT Asset Management · Incident Management
Conclusion is process automation software from Eller, an enterprise IT company that describes itself as connecting business and IT.
Service Desk Software
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AzureDesk
Service Level Agreement (SLA) Management · Alerts / Escalation · Self Service Portal
AzureDesk is an online helpdesk and ticketing application. It gives small businesses and growing companies the kind of features found in larger service desk systems, with a simple…
Service Desk Software
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InvGate Service Desk
Self Service Portal · IT Asset Management · Incident Management
InvGate Service Desk is a web-based service desk built around ITIL practices.
Service Desk Software
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Track-It!
Service Level Agreement (SLA) Management · Alerts / Escalation · Self Service Portal
Track-It! is an integrated help desk and IT asset management system.
Service Desk Software
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Quiq Messaging Platform
Alerts / Escalation · Self Service Portal · Surveys & Feedback
Quiq Messaging Platform is customer messaging software that grew from mobile texting into a broader conversational AI service.
SMS Marketing Software
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Textline
Alerts / Escalation · Surveys & Feedback · Social Media Integration
Textline is a business texting platform that lets teams talk with customers by SMS. It can add texting to a company's existing landline or supply a new local number.
SMS Marketing Software
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EdgeTier
Alerts / Escalation · Surveys & Feedback · Social Media Integration
EdgeTier is software that analyses customer conversations for contact centre and customer engagement teams.
Robotic Process Automation Software
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iSupport
Service Level Agreement (SLA) Management · Alerts / Escalation · Self Service Portal
iSupport is service desk software from GWI, a company that has made it since 1992.
Remote Support Software
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K-Now
Alerts / Escalation · Surveys & Feedback · Negative Feedback Management
K-Now is a digital adoption and learning platform from the French firm Knowmore.
Digital Adoption Platform Software
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NABD
Service Level Agreement (SLA) Management · Alerts / Escalation · Self Service Portal
NABD is an online live chat platform that businesses can set up with little effort.
Live Chat Software
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Deskpro
Service Level Agreement (SLA) Management · Alerts / Escalation · Self Service Portal
Deskpro is a help desk platform that brings customer and employee requests into one place. Teams can run it in the cloud or host it on their own servers.
Knowledge Management Software
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Groove
Service Level Agreement (SLA) Management · Alerts / Escalation · Knowledge Base Management
Groove is a cloud-based help desk for small businesses that answer customers by email, chat, social media and phone.
Knowledge Management Software
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BlueSpice MediaWiki
Self Service Portal · Surveys & Feedback · Knowledge Base Management
BlueSpice is an enterprise version of MediaWiki, the software behind Wikipedia. It is made by Hallo Welt! GmbH of Regensburg, Germany, and is open source.
IT Project Management Software
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FocalScope
Service Level Agreement (SLA) Management · Interactive Voice Response (IVR) · Alerts / Escalation
FocalScope is a help desk platform combining live chat and ticketing in a web application. It is built to help support teams manage large volumes of email.
Customer Service Software
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Kommunicate
Alerts / Escalation · Self Service Portal · Surveys & Feedback
Kommunicate is a customer support product that mixes automated bots with human agents.
Customer Service Software
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ServiceNow Customer Service Management
Alerts / Escalation · Self Service Portal · Surveys & Feedback
ServiceNow Customer Service Management is a customer service product that goes beyond a traditional CRM.
Customer Service Software
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Froged
Website Visitor Tracking · Event Triggered Email · WYSIWYG Email Editor
Froged is a tool for improving customer success and support processes.
Customer Success Software
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Best knowledge base software by category

The same feature, ranked inside each kind of software. 16 categories in all; these 1 have 5 or more products.

Top Service Desk Software9

How is this list of the top knowledge base software worked out?

TrustList ranks every product that offers knowledge base, whichever software category it is filed under, by its rating, how many reviews it has and how complete its profile is. No one can pay for a position in this list. Where few products have reviews yet, profile completeness carries more weight, so treat the order as a shortlist to check rather than a verdict.

Is the top-ranked product the best knowledge base software for everyone?

No. A small team, a growing business and a large enterprise need different things from knowledge base software. Use the checklist above and the rankings by category to find the best fit, and give most weight to reviews from companies like yours.

How often does the ranking change?

The order is recalculated as new reviews arrive and vendors update their profiles, so the list you see is the current one.

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