
Back
Service Desk Software
No reviews yet
About Back
Back is a collaboration and automation platform that enables internal service and business operations teams (like HR, Finance, IT, and others) to provide the most modern employee experience, through multiple channels, and save time for higher-value tasks along the way through automation. Back is the first platform designed from the ground up for the easiest and fastest use in non-technical and IT teams.
Categories & features
- Email Integration
- 24/7 (Live Rep)
- Online
- Business Hours
- Documentation
- Webinars
- Live Online
- Web-Based, Cloud, SaaS
- Service Level Agreement (SLA) Management
- Multi-Channel Communication
- Macros/Templated Responses
- SLA Management
- Automated Routing
- Knowledge Base
- Ticket Management
- Knowledge Base Management
- Document Storage
- Real-time Chat
- Incident Management
- Interaction Tracking
- Reporting/Analytics
Reviews
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