Back

Back serves the teams inside a company that other employees turn to for help, such as HR, finance and IT, and it automates their routine work. The company describes it as a collaboration and automation platform for those teams.

A modern employee experience

The company says the platform lets internal teams offer a modern experience to employees through multiple channels. Instead of requests arriving in scattered inboxes and chats, the service teams handle them in one place designed for the purpose.

Time for higher value work

Automation is the second pillar. By automating repeated tasks, Back aims to save the team's time for work that matters more than answering the same request again.

Built for non technical teams

The vendor describes Back as the first platform designed from the ground up to be easy and fast to use for both non technical and IT teams. That means an HR or finance group can set up its own service flows without waiting for engineers, which is why the product sits in the service desk category.