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Customer Service Software

Kommunicate

Customer support software combining chatbots and human agents in one place

By Kommunicate

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  • Queue Management
  • Online
  • Business Hours
  • Documentation
  • +22 more
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TrustList summary

Kommunicate is a customer support product that mixes automated bots with human agents. It aims to improve how companies handle customer conversations and to build lasting relationships.

What Kommunicate offers

  • Hybrid support: bots and people share the workload.
  • Website chat: conversations with visitors on a company's site.
  • Conversation management: customer and team conversations handled together.
  • Agent management: oversight of support staff in the same system. The company says the aim is to fix support processes it regards as slow, repetitive and costly, and to help businesses keep customers over the long term.

Who it serves

Businesses that want to run customer support and chat from a single tool.

Summary written by TrustList from the business's own published information, Oct 2026.

Categories & features

  • Queue Management
  • Online
  • Business Hours
  • Documentation
  • Live Online
  • iPhone / iPad
  • Web-Based, Cloud, SaaS
  • Pre-Configured Bot
  • For Developers
  • Multi-Language
  • Knowledge Base
  • Email Management
  • Alerts / Escalation
  • Android
  • Live Chat
  • Transfers/Routing
  • Third Party Integration
  • Proactive Chat
  • Offline Form
  • Geo Targeting
  • Customizable Branding
  • Canned Responses
  • Surveys & Feedback
  • Self Service Portal
  • Performance Metrics
  • Reporting/Analytics

Rankings

Kommunicate is ranked on 1 TrustList ranking at #22.

Every ranking orders its listings by their reviews, how complete the profile is and the Trust Score. Kommunicate has no reviews yet and 3 of the 10 profile details we look for. Where no listing on a page has been reviewed, the order follows the profiles alone.

Knowledge base software · 1 ranking

As of 2026-11-05. Organic ranks only; sponsored placements are never ranks. How TrustList ranks

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