HESK

HESK is a web-based help desk written in PHP. Teams use it to set up a customer support portal or an internal IT help desk. It can be installed on a company's own server or used as a hosted cloud service.

What HESK does

• Ticket handling: submit, track, assign and collaborate on requests.
• Canned responses and auto-assign: settings that cut repetitive work.
• Knowledge base: self-help articles that reduce incoming tickets; the site says 86 percent of users receive fewer tickets.
• Cloud option: hosted version for teams that prefer no server setup.

Clients

Individuals, companies and non-profit organisations, mainly small and medium-sized teams.

Key facts

• Age: more than 21 years in use.
• Downloads: more than one million, according to the site.
• Languages: over 35.
• Deployment: on-premise or cloud.