Software · top picks by feature

Top Live Chat Software

85 live chat software products ranked by rating, review volume and listing quality.

Looking for the best live chat software? TrustList ranks 85 products with live chat across 45 software categories (the largest groups: webinar, softphone and conversational AI platform software). The top-ranked right now: Akio.CX, Oracle CRM On Demand and Microsoft Teams. Updated November 2026.

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Between them, the 85 live chat software products on this page cover android (46), Reporting/Analytics (39), customizable branding (36) and real-time chat (33). 85 of them have written a profile you can read before you get in touch.

What to look for in live chat software

The best live chat software for you depends on how your business works, not only on where a product sits in the list. Before you shortlist the top-ranked options, check for:

A chat widget you can style and place on key pages, including on mobile
Routing to the right team, with queues and business hours
Saved replies, file sharing and transcripts
Chatbot answers for common questions, with a clean handover to a person
Visitor context beside the chat: page, history and CRM record
Reports on response time, satisfaction and conversions

How to use this ranking

Start with the top 10, then narrow down with Best live chat software by category further down the page, which ranks the same feature inside each kind of software. Read the reviews on each profile, and ask vendors to show you the points above with your own data before you decide.

Filter by fitbudget, engagement, size and more

The top-ranked live chat software

Akio.CX
Service Level Agreement (SLA) Management · Interactive Voice Response (IVR) · Alerts / Escalation
From AKIO, a French software publisher dedicated to customer experience since 1998, comes Akio.CX, an omnichannel contact centre platform.
Text Mining Software
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Oracle CRM On Demand
Marketing Automation Integration · Social Media Monitoring · Multi-Channel Social Integration
Oracle CRM On Demand is a hosted customer relationship management product from Oracle.
Social CRM Tools Software
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Microsoft Teams
Record & Playback Ability · Two-Way Audio & Video · Desktop / Browser Sharing
Business communication happens inside one cloud application in Microsoft Teams.
Webinar Software
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WorkCast
Q & A · Social Media Promotion · Customizable Branding
WorkCast provides a platform and a team for running webinars and webcasts.
Webinar Software
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JetWebinar
Q & A · Customizable Branding · Screen Sharing
Webinars that mix live delivery with pre-recorded content are what JetWebinar is built to host.
Webinar Software
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Chatroll
Q & A · Social Media Promotion · Customizable Branding
Live event chat is Chatroll's field. It dates the company to 2007, when software engineers from Amazon.com started it, and that it focuses on real-time experiences delivered…
Webinar Software
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eyeson
Record & Playback Ability · Two-Way Audio & Video · Social Media Promotion
Eyeson builds a product called One View that merges video, audio and data feeds into one synchronised, interactive stream.
Webinar Software
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Crowdcast
Q & A · Social Media Promotion · Multiple Camera Feeds
Crowdcast is a platform for running webinars, workshops and livestreams, letting hosts customise a stage with backgrounds, logos and branding, and use built-in production tools…
Webinar Software
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Ecamm Live
Q & A · Multiple Camera Feeds · Live Streaming Production
Broadcasting from a Mac is the single purpose of Ecamm Live, a live streaming studio app that gives a presenter a way to put a show together on the machine and push it out to…
Webinar Software
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Cisco Webex
Record & Playback Ability · Two-Way Audio & Video · Desktop / Browser Sharing
Cisco's collaboration platform Webex is used from a browser, a mobile device or a video system.
Webinar Software
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Adobe Connect
Record & Playback Ability · Two-Way Audio & Video · Q & A
Adobe's web conferencing product serves training sessions, webinars and meetings.
Webinar Software
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ZoiPer
Video Conferencing · Call Recording · Contact Management
Zoiper is a softphone, a program that turns a computer, phone or tablet into a VoIP telephone.
VoIP Software
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eVoice
Record & Playback Ability · Two-Way Audio & Video · IVR / Voice Recognition
A professional business line that follows you onto a personal phone is the idea behind eVoice, a virtual phone service for small businesses.
Video Conferencing Software
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idgard
Surveys & Feedback · Chat / Messaging · Backup and Recovery
According to its makers, idgard has earned the trust of over 1,200 companies worldwide, which use it to protect their digital exchanges with partners and customers.
Virtual Data Room Software
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Inside
Surveys & Feedback · Third Party Integration · Website Visitor Tracking
Inside is an iPad app for reception areas that replaces the paper visitor log with digital sign-in and sign-out. It is made by atfrontdesk.com and sold through the Apple App Store.
Visitor Management Software
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pimentaCHAT
Two-Way Audio & Video · Audio / Video Conferencing · Surveys & Feedback
pimentaCHAT is a collaboration and communication product that the vendor files under the abbreviation UCC.
Unified Communications Software
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Express Talk
Video Conferencing · Call Recording · Call Logging
Express Talk is softphone software from NCH Software that makes computer-to-computer and VoIP telephone calls on PC and Mac
Softphone Software
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WalkMe
Surveys & Feedback · Self Service Portal · Multi-Channel Data Collection
Employee training is the job WalkMe takes on as a digital adoption platform, which the vendor says runs on AI and contextual awareness.
Training Software
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Spike
Chat / Messaging · Real Time Editing · Drag & Drop
Anyone who has scrolled through a thread of quoted replies, repeating signatures and forwarded headers will see what Spike is trying to fix.
Team Communication Software
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Apostle
Social Media Monitoring · Communication Management · Feedback Collection
Apostle describes its platform as a way to activate brand ambassadors on social media.
Social Selling Software
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VTALL
Video Conferencing · Call Recording · Call Logging
Enterprise telephony over IP networks is the use VTALL, from IP blue Software Solutions, is designed for.
Softphone Software
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Ekiga
Video Conferencing
Aimed at the GNU/Linux desktop, Ekiga is open source software for voice calls, video conferencing and instant messaging.
Softphone Software
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Hosted Phone Systems
Record & Playback Ability · Interactive Voice Response (IVR) · IVR / Voice Recognition
Acefone's cloud phone offering, Hosted Phone Systems, covers office calling as well as contact center work.
Softphone Software
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Acrobits Cloud Softphone
Audio / Video Conferencing · Chat / Messaging · Video Conferencing
Acrobits Cloud Softphone is a white-label softphone platform. Telecom service providers use it to create, test and publish calling apps under their own brand for mobile and WebRTC.
Softphone Software
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Best live chat software by category

The same feature, ranked inside each kind of software. 45 categories in all; these 2 have 5 or more products.

How is this list of the top live chat software worked out?

TrustList ranks every product that offers live chat, whichever software category it is filed under, by its rating, how many reviews it has and how complete its profile is. No one can pay for a position in this list. Where few products have reviews yet, profile completeness carries more weight, so treat the order as a shortlist to check rather than a verdict.

Is the top-ranked product the best live chat software for everyone?

No. A small team, a growing business and a large enterprise need different things from live chat software. Use the checklist above and the rankings by category to find the best fit, and give most weight to reviews from companies like yours.

How often does the ranking change?

The order is recalculated as new reviews arrive and vendors update their profiles, so the list you see is the current one.

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