Software · top picks by feature

Top Live Chat Software

85 live chat software products ranked by rating, review volume and listing quality.

Looking for the best live chat software? TrustList ranks 85 products with live chat across 45 software categories (the largest groups: webinar, softphone and conversational AI platform software). The top-ranked right now: Akio.CX, Oracle CRM On Demand and Microsoft Teams. Updated October 2026.

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Between them, the 85 live chat software products on this page cover android (46), Reporting/Analytics (39), customizable branding (36) and real-time chat (33). 85 of them have written a profile you can read before you get in touch.

What to look for in live chat software

The best live chat software for you depends on how your business works, not only on where a product sits in the list. Before you shortlist the top-ranked options, check for:

A chat widget you can style and place on key pages, including on mobile
Routing to the right team, with queues and business hours
Saved replies, file sharing and transcripts
Chatbot answers for common questions, with a clean handover to a person
Visitor context beside the chat: page, history and CRM record
Reports on response time, satisfaction and conversions

How to use this ranking

Start with the top 10, then narrow down with Best live chat software by category further down the page, which ranks the same feature inside each kind of software. Read the reviews on each profile, and ask vendors to show you the points above with your own data before you decide.

Filter by fitbudget, engagement, size and more

The top-ranked live chat software

Akio.CX
Service Level Agreement (SLA) Management · Interactive Voice Response (IVR) · Alerts / Escalation
Akio.CX is a customer service platform made by the French software publisher AKIO, which has focused on customer experience since 1998.
Text Mining Software
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Oracle CRM On Demand
Marketing Automation Integration · Social Media Monitoring · Multi-Channel Social Integration
Oracle CRM On Demand is a hosted customer relationship management product from Oracle.
Social CRM Tools Software
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Microsoft Teams
Record & Playback Ability · Two-Way Audio & Video · Desktop / Browser Sharing
Microsoft Teams is a cloud application for business communication. People use it to chat, hold video meetings, make calls and share files in one shared space.
Webinar Software
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WorkCast
Q & A · Social Media Promotion · Customizable Branding
WorkCast supplies a platform for running webinars and webcasts, together with a team that supports customers in using it.
Webinar Software
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JetWebinar
Q & A · Customizable Branding · Screen Sharing
JetWebinar is a cloud-based platform for hosting webinars. It supports both real-time live sessions and simulated live sessions, and it is used for corporate meetings and training.
Webinar Software
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Chatroll
Q & A · Social Media Promotion · Customizable Branding
Chatroll is a chat service for live events. Organisers create an event in a few minutes and audiences join from a web or mobile browser.
Webinar Software
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eyeson
Record & Playback Ability · Two-Way Audio & Video · Social Media Promotion
Eyeson builds a product called One View that merges video, audio and data feeds into one synchronised, interactive stream.
Webinar Software
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Crowdcast
Q & A · Social Media Promotion · Multiple Camera Feeds
Crowdcast is a platform for running webinars, workshops and livestreams, letting hosts customise a stage with backgrounds, logos and branding, and use built-in production tools…
Webinar Software
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Ecamm Live
Q & A · Multiple Camera Feeds · Live Streaming Production
Ecamm Live is a live streaming studio that runs on a Mac. It lets a presenter put together a broadcast on the computer and send it to the streaming platforms of their choice.
Webinar Software
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Cisco Webex
Record & Playback Ability · Two-Way Audio & Video · Desktop / Browser Sharing
Webex is Cisco's collaboration platform. It covers meetings and calling, messaging, webinars and events, and it also extends to customer service software and meeting-room hardware.
Webinar Software
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Adobe Connect
Record & Playback Ability · Two-Way Audio & Video · Q & A
Adobe Connect is Adobe's web conferencing product for training, webinars and meetings.
Webinar Software
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ZoiPer
Video Conferencing · Call Recording · Contact Management
Zoiper is a VoIP softphone that places audio and video calls through a company PBX or a SIP provider.
VoIP Software
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eVoice
Record & Playback Ability · Two-Way Audio & Video · IVR / Voice Recognition
eVoice is a virtual phone system aimed at small businesses. Instead of buying telephone hardware, customers get a local or toll-free number and decide how incoming calls are…
Video Conferencing Software
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idgard
Surveys & Feedback · Chat / Messaging · Backup and Recovery
idgard is a web service for protected digital communication and collaboration with partners and customers. Its makers say more than 1,200 companies around the world use it.
Virtual Data Room Software
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Inside
Surveys & Feedback · Third Party Integration · Website Visitor Tracking
Inside is an iPad app for the front desk. It replaces the paper visitor logbook with digital sign-in and sign-out.
Visitor Management Software
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pimentaCHAT
Two-Way Audio & Video · Audio / Video Conferencing · Surveys & Feedback
pimentaCHAT is a unified collaboration and communication tool for organisations. It brings team messaging and calls into one product that can carry the customer's own branding.
Unified Communications Software
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Express Talk
Video Conferencing · Call Recording · Call Logging
Express Talk is softphone software from NCH Software that makes computer-to-computer and VoIP telephone calls on PC and Mac
Softphone Software
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WalkMe
Surveys & Feedback · Self Service Portal · Multi-Channel Data Collection
WalkMe is a training and digital adoption platform for organisations whose staff work in business software.
Training Software
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Spike
Chat / Messaging · Real Time Editing · Drag & Drop
Spike is an email application that presents messages as chat-style conversations.
Team Communication Software
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Apostle
Social Media Monitoring · Communication Management · Feedback Collection
Apostle is an employee advocacy platform for marketing, sales, communication and recruitment teams.
Social Selling Software
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VTALL
Video Conferencing · Call Recording · Call Logging
VTALL is a softphone from IP blue Software Solutions, built for enterprise telephony over the H.323 standard. It runs on Windows PCs and handheld devices.
Softphone Software
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Ekiga
Video Conferencing
Ekiga is an open source softphone, video conferencing and instant messaging application. It was first released in 2001 as GnomeMeeting, as a graduation project.
Softphone Software
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Hosted Phone Systems
Record & Playback Ability · Interactive Voice Response (IVR) · IVR / Voice Recognition
Hosted Phone Systems is the cloud phone offering from Acefone, a provider of cloud communication services.
Softphone Software
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Acrobits Cloud Softphone
Audio / Video Conferencing · Chat / Messaging · Video Conferencing
Acrobits Cloud Softphone is a white-label softphone platform. Telecom service providers use it to create, test and publish calling apps under their own brand for mobile and WebRTC.
Softphone Software
Write a review

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Best live chat software by category

The same feature, ranked inside each kind of software. 45 categories in all; these 2 have 5 or more products.

How is this list of the top live chat software worked out?

TrustList ranks every product that offers live chat, whichever software category it is filed under, by its rating, how many reviews it has and how complete its profile is. No one can pay for a position in this list. Where few products have reviews yet, profile completeness carries more weight, so treat the order as a shortlist to check rather than a verdict.

Is the top-ranked product the best live chat software for everyone?

No. A small team, a growing business and a large enterprise need different things from live chat software. Use the checklist above and the rankings by category to find the best fit, and give most weight to reviews from companies like yours.

How often does the ranking change?

The order is recalculated as new reviews arrive and vendors update their profiles, so the list you see is the current one.

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