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SMS Marketing Software

Quiq Messaging Platform

AI-driven customer messaging platform that automates conversations across text, chat and voice for enterprises

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About Quiq Messaging Platform

Quiq Messaging Platform is customer messaging software that grew from mobile texting into a broader conversational AI service. Customers contact a business through the messaging channels they already use, and AI agents can handle the exchange before a person steps in. The current site presents Quiq as an agentic AI platform for enterprise customer service.

What Quiq offers

  • AI agents for customers: answer questions on chat and phone calls, and can complete tasks such as raising service requests or sending tracking links.
  • AI assistants for human agents: support staff with suggestions during live conversations.
  • Agentic workflows: automated processes that run across a company's systems.
  • Rich messaging: exchange of images, video, gifs and emojis over mobile messaging.
  • Setup and testing tools: bring existing content, guide the AI agent, run simulations and score performance.

Clients

Large organisations that handle high volumes of customer calls and chats and want control over automated answers.

Key facts

  • Safeguards: Guardrails, claim verification and full decision logs for AI replies
  • Channels: Messaging, chat and voice

Profile written by TrustList from the business's own published information, Sep 2026.

Categories & features

  • Android
  • Dashboard
  • Sentiment Analysis
  • Mobile Keywords
  • Workflow Management
  • Reporting/Analytics
  • Performance Metrics
  • Self Service Portal
  • Contact Management
  • Website Visitor Tracking
  • Surveys & Feedback
  • Analytics
  • 2-Way Messaging
  • MMS
  • Mass Texting
  • Message Personalization
  • Scheduled Messaging
  • Shortcodes
  • Canned Responses
  • Customizable Branding
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Real-time Chat
  • Social Media Integration
  • Audience Segmentation
  • Lead Distribution
  • File Sharing
  • Live Chat
  • Multi-Channel Data Collection
  • Appointment Scheduling
  • Queue Management
  • Mobile Messaging
  • Escalation Management
  • Call Center Management
  • Alerts / Escalation
  • Appointment Management
  • Knowledge Base
  • Virtual Assistant
  • Multi-Channel Communication
  • Lead Qualification
  • Communication Management
  • Chatbot
  • Human Handover
  • Product Recommendations
  • Multi-Language
  • Chat / Messaging
  • Code-free Development
  • Contextual Guidance
  • Intent Recognition
  • Pre-Configured Bot
  • Web-Based, Cloud, SaaS
  • iPhone / iPad
  • Live Online
  • Webinars
  • Documentation
  • 24/7 (Live Rep)

Rankings

As of 2026-10-06. Organic ranks only; sponsored placements are never ranks.

What the business tells TrustList

Security certifications
SOC 2 Type II evidence sent

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