About Quiq Messaging Platform

Harness the power of the latest AI technology to revolutionize your CX Large Language Models are game-changing

Leverage our AI-powered digital platform to resolve 80% of inbound inquiries, while increasing agent productivity and retention

Be a CX hero.

Introduce Quiq conversations to raise metrics your business cares about—like NPS and CSAT

Quiq Conversational CX builds stronger

customer relationships—here’s how.

AI with Large Language Models

Automatically resolve 80% of your

customer inquiries. Quiq’s Conversational CX proactively engages customers based on who they are, where they are, and what they are trying to do—all before involving an agent Powered by the latest Generative AI and Large Language Models, your customers will be able to engage in conversations with AI unlike anything ever seen before Customers can ask questions just like they were talking with a human and receive concise personalized responses No more stodgy knowledge base answers! Quiq’s innovative AI technology minimizes the risk of the latest in AI while taking advantage of the powerful language skills of LLMs

Make every agent your smartest agent.

Quiq Compose, our AI-powered agent assistant levels up the skills of every agent and lowers the time it takes agents to respond Compose suggests agent responses and uses auto-complete to help agents finish their thoughts Using Generative AI that is trained only on prior conversations between your best agents and customers, you can be assured of risk-free AI and accurate responses With Quiq Compose you’ll see faster agent response time, lower effort, and higher quality

Seamless for agents and

customers alike. A great customer experience feels consistent and is easy—no matter where the experience happens From texting and web chat to social media, Quiq conversations are frictionless—for customers and agents On the agent side, all conversations come through one simple interface, regardless of channel And customers will use the apps they use all the time with family and friends, like SMS/text, WhatsApp, and Facebook Messenger

Seen enough to keep the conversation going?

Help 6-8 customers at one time.

Asynchronous (or “async”) conversations aren’t time-bound For example, when a friend texts you, you may reply right away or hours later And you can communicate with multiple people simultaneously Compare that with a phone call, which is limited to voice and is just one at a time This is the power of async for your business: agents gain context with images and video to better meet customer needs and they serve many customers simultaneously

Quiq was built from the ground up specifically for enterprise organizations Of course, that means we’re SOC-2 compliant, but we go far beyond compliance As an engineer-founded company, we are rigorous about privacy, security, and enterprise-class scalability