K-Now

K-Now is a digital adoption and learning platform from the French firm Knowmore. It guides employees, suppliers and customers while they use applications such as CRM, ERP, HR information systems, supply chain, maintenance management and e-procurement tools.

What K-Now offers

• In-application guidance — step-by-step journeys, contextual alerts and input checks inside the software.
• Support during change — helps users who are new to a role, facing an upgrade or returning from leave.
• Reduced errors — aims to cut mistakes and requests for support.
• Usage insight — shows which applications are used, understood and adopted.

Who it works with

Organisations of any sector, including large companies and public services, rolling out HR, ERP, CRM and digital workplace tools.

Key facts

• Vendor: Knowmore, France
• Experience: about 20 years in digital adoption, according to the vendor