Spiceworks IT Help Desk

Spiceworks IT Help Desk is ticketing software designed for IT professionals who run an internal help desk. It helps a team work through support tickets and also gives managers a way to see how the team behaves and to explain its worth to the wider business.

What Spiceworks IT Help Desk offers

• Ticket tracking — lets staff begin handling requests within minutes of installing.
• Flexible hosting — can run on the organisation's own server or in the cloud.
• Team insight — helps managers understand and change how the team works.
• Value reporting — supports IT staff in describing what they contribute to the business.

Who it works with

Internal IT departments, from a lone administrator doing everything alone to a large team. Spiceworks also runs a community where millions of IT professionals swap advice.

Key facts

• Vendor: Spiceworks, connecting IT people since 2006.
• Deployment: self-hosted or cloud.
• Category: service desk software.