Pre-emptive insights for customer engagement teams

You can’t take full advantage of the insights buried in your customer conversations, hindering your efforts to improve customer experience

EdgeTier is a real-time AI system that monitors conversations, identifies issues, and surfaces insights

EdgeTier takes communications data, at scale, and makes it actionable and accessible

EdgeTier’s award-winning software is run by the world’s most innovative companies to improve customer experience, detect customer issues, and ultimately drive revenues

we give your contact centre the competitive edge

Off-the-shelf software is great when you are starting out, but once you go beyond twenty agents, it’s time to introduce real efficiency and increase insights Here is what we deliver: *EdgeTier's automated agent assistant works with customer service advisors to answer queries more efficiently and accurately, whilst retaining a personal touch for each engagement.

The EdgeTier system uses cutting edge analytics, machine learning, automation and artificial intelligence technology to generate personalised and accurate responses to every customer query.

AI-Powered AGENT QUALITY ASSESSMENT

Scale and automate quality assessment with Agent Review Real-time feedback on 100% of customer conversations to transform NPS and CSAT

Real-Time Alerting and Monitoring

Clearly understand what your customers are saying and receive real-time alerts on emerging trends or topics to ensure you are never scrambling to understand issues

xx

Increased Efficiency and Quality

Boost your agent productivity by over 50% using EdgeTier’s Agent-Assist technology Faster agents who deliver higher quality responses at scale

See what success with EdgeTier looks like using AI and Automation

Find out how AI has transformed client services for market-leading B2B Technology provider Cartrawler

Discover exactly how the CarTrawler contact centre has reduced email handling time by 45% and cut chat handling times by 25%

Since choosing EdgeTier Yapstone has eliminated tonnes of manual processes and transformed their operational efficiency in a multi-lingual marketplace Find out how you can supercharge your contact centre efficiency with AI

Discover how EdgeTier AI and Holiday Extras created a winning combination to keep ahead of hidden customer issues Read exactly how they are embracing AI to stay ahead of customer anomalies while seeing the benefits of accessible data visibility and real-time monitoring alerts

Clear and rapid return on investment

Whether you are focused on curbing costs, boosting CSAT, or increasing revenue, EdgeTier offers clear and demonstrable ROI. We are happy to work with you on your investment model.

EdgeTier customer service technology is designed to be rapidly integrated with any system

Out-of-the-box integrations with major CRMs and contact centre software are available, and custom integrations to any system imaginable can be built

Give your organisation the competitive edge with the world’s most data-accessible contact centre technology Answers to any customer service question imaginable is at your fingertips

We know you will love our technology so we are happy to run low-cost trials that prove the ROI before making a long term commitment

Advisors liaise between customers and suppliers across many channels, often with complex processes to follow

Customer Service Focussed AI

EdgeTier’s AI engine is built specifically for customer service teams and deeply understands your contact centre and your customer queries

Classify queries with above 95% accuracy and understand your customer attitudes, while also going deeper to unearth the hidden trends of customer contact in real-time

Achieve frictionless conversations without language barriers Reduce the need for multilingual staff to communicate with your customers by letting any team member handle any language through real-time translations in 100+ languages

EdgeTier assists your agents and contact centre managers in understanding contact trends and detect issues in any language

Data-Driven to the core

Accessible data is fundamental to modern contact centres EdgeTier ensures that no question goes unanswered with comprehensive out-of-the-box reporting as well as complete data access for your analysts to go wild

EdgeTier’s AI continuously monitors every contact in the background so that it can tell you about the trends you need to know about

Supercharge customer service with AI

Edgetier is transforming contact centre metrics with powerful agent assist and monitoring and alerting AI

It all starts with a quick chat with one of our expert team