AzureDesk

Helpdesk and ticketing for small teams

Customer support teams can run their tickets through AzureDesk, a hosted helpdesk application. It is aimed at small businesses and fast-growing companies, and the company says it offers features found in larger service desk systems at a lower cost, with a simple interface for administrators. The company presents it as flexible enough to match how each team handles its tickets.

Tickets, email and team collaboration

Support emails sent to any of the connected addresses are converted into tickets, which then appear in the ticket management area. The company says the number of mailboxes it can handle is not limited. The ticket system tracks each support case from the first request through to resolution. A support center can answer customers' questions when the team is away, which the company describes as support around the clock. Staff can mention colleagues in private notes using a handle, so that teammates are alerted and can work together on a ticket.

Integrations and reporting

AzureDesk connects with other tools, including Jira, Slack, Olark and ChargeDesk, and further integrations are listed as well. Reports show customer interactions and the performance of individual agents and teams, which managers can use to plan support work. The company presents the product as a way for support teams to keep customers happy and to run a helpdesk without the cost of a larger system.