AzureDesk

AzureDesk is an online helpdesk and ticketing application. It gives small businesses and growing companies the kind of features found in larger service desk systems, with a simple interface for administrators.

What AzureDesk offers

• Ticket management — tracks support cases from first request to resolution.
• Email to ticket — turns incoming support emails into tickets.
• Integrations — connects with Jira, Olark, Slack and ChargeDesk, among others.
• Reporting — summaries of support activity.
• Customisable workflow — can be adjusted to a team's own ticketing needs.

Who it works with

Small businesses and fast-growing companies that want a lightweight customer service tool, and for admins who value a clean interface.

Key facts

• Type: online helpdesk and support ticket application.
• Site: azuredesk.co presents it as customer service software.