Textline

Textline is a business texting platform that lets teams talk with customers by SMS. It can add texting to a company's existing landline or supply a new local number. The product is built around team collaboration and security.

What Textline offers

• Two-way business texting — customers text a business number and staff reply, so fewer people wait on hold.
• Shared team inbox — several people can work on the same conversations.
• Automation — tools to speed up repeated tasks and process steps.
• Bulk messaging — messages to many people that still read as personal, using simple personalisation.
• Metrics — SMS statistics and insights.
• Integrations — connections with other business software.

Who it works with

Customer support, sales, marketing and logistics teams, including enterprise groups. The site stresses security and compliance for regulated communication.

Key facts

• Number options: Existing landline made textable, or a new local area code number
• Partnerships: Runs joint events with helpdesk vendors such as Freshdesk