InvGate Service Desk

InvGate Service Desk is a web-based service desk built around ITIL practices. It supports collaboration between users, automation and ticket management, and can be used as a cloud service or installed on premise.

What InvGate Service Desk offers

• ITIL processes — incident, problem, change, asset and knowledge management.
• Workflow builder — a drag-and-drop graphical tool, configured without code.
• Service levels — SLAs and email ticketing.
• Reporting — business analytics and customisable dashboards.
• Gamification — game-style elements for agents.

Who it works with

IT departments and service teams that want ITIL-style processes handled in a web tool, either hosted by the vendor or run on their own infrastructure.

Key facts

• Deployment: multi-tenant cloud service or on-premise.
• Configuration: code-free.
• Collaboration: the vendor highlights teamwork between users and smart ticket handling.