NABD
Live Chat Software
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About NABD
NABD is your easy to install and online platform for business live chat. We can connect your customer care division to your customers. We can make a bridge between your consumers and agents.
Extend your customer service online and take your relations with your customers to next level.
NABD enables you to add online chat for website to open a new convenient line of communication for your customers. The new line would redefine your relations with your customers.
Categories & features
- Email Integration
- Recurring Issues
- Workflow Configuration
- Survey Management
- Call Center Management
- Quality Assurance Management
- Network Monitoring
- Complaint Classification
- Corrective Actions (CAPA)
- Customer Complaint Tracking
- Issue Tracking
- Alerts / Escalation
- Email Management
- Knowledge Base
- Automated Routing
- Issue Scheduling
- IT Asset Management
- Macros/Templated Responses
- Multi-Channel Communication
- Service Level Agreement (SLA) Management
- Installed - Windows
- Web-Based, Cloud, SaaS
- iPhone / iPad
- In Person
- Live Online
- Webinars
- Documentation
- Online
- 24/7 (Live Rep)
- Proactive Chat
- Task Management
- Dashboard
- Case Management
- Workflow Management
- Reporting/Analytics
- Performance Metrics
- Routing
- Self Service Portal
- Website Visitor Tracking
- Interaction Tracking
- Surveys & Feedback
- Forms Management
- Canned Responses
- Customizable Branding
- Android
- Third Party Integration
- Real-time Chat
- Social Media Integration
- Social Media Monitoring
- Document Storage
- Live Chat
- Knowledge Base Management
- Queue Management
- Feedback Management
- Ticket Management
- Assignment Management
- Escalation Management
- Issue Auditing
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