Froged

Froged is a tool for improving customer success and support processes. It is built to look after customers across the whole of their lifecycle, with the aim of raising engagement and retention while reducing churn. Support and success work sit side by side in the same product.

What Froged offers

• Email campaigns — customised messages aimed at the particular needs of different customers.
• Knowledge base — a help section integrated with the rest of the tool, so customers can find answers themselves.
• Live chat — real-time conversations with customers.
• Automated messages — triggered notes that reach customers without manual work.

Who it works with

Companies that run customer success and support teams and want to reduce customer churn while keeping customers engaged throughout their time with the business.