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Knowledge Management Software

Deskpro

Helpdesk and ticketing platform for customer service, IT and HR teams, hosted in the cloud or self-hosted

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  • Service Level Agreement (SLA) Management
  • Workflow Configuration
  • Call Center Management
  • Network Monitoring
  • +48 more
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About Deskpro

Deskpro is a help desk platform that brings customer and employee requests into one place. Teams can run it in the cloud or host it on their own servers.

What Deskpro offers

  • Ticketing — a shared inbox collecting email, web forms, voice and live chat in one queue.
  • Request and case management — structured queues, automatic assignment and service-level tracking for IT, HR and operations teams.
  • Self-service help centre — articles customers can search without contacting an agent.
  • Built-in CRM — customer context shown alongside each conversation.
  • Automation and AI — macros, routing rules, escalation triggers and AI-assisted replies.
  • Reporting and integrations — stats for managers and links to other tools.

Who it works with

Customer support, IT, HR and operations teams, serving both external customers and internal staff.

Key facts

  • Deployment: cloud, hosted on AWS, or self-hosted on the customer's own infrastructure
  • Cloud regions: US, EU and UK data centres, with wider country choice on the enterprise plan

Profile written by TrustList from the business's own published information, Oct 2026.

Categories & features

  • Service Level Agreement (SLA) Management
  • Workflow Configuration
  • Call Center Management
  • Network Monitoring
  • Alerts / Escalation
  • Appointment Management
  • Email Management
  • Knowledge Base
  • Automated Routing
  • Email Integration
  • IT Asset Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Ticket Management
  • Cataloging/Categorization
  • Decision Tree
  • Installed - Mac
  • Installed - Windows
  • Web-Based, Cloud, SaaS
  • iPhone / iPad
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Business Hours
  • Online
  • Geo Targeting
  • Content Management
  • Workflow Management
  • Reporting/Analytics
  • Performance Metrics
  • Collaboration
  • Full Text Search
  • Self Service Portal
  • Website Visitor Tracking
  • Interaction Tracking
  • Surveys & Feedback
  • Canned Responses
  • Customizable Branding
  • Android
  • Offline Form
  • Proactive Chat
  • Third Party Integration
  • Transfers/Routing
  • Real-time Chat
  • Social Media Integration
  • Document Storage
  • Live Chat
  • Discussion Boards
  • Knowledge Base Management
  • Remote Access/Control
  • Queue Management

Rankings

As of 2026-10-05. Organic ranks only; sponsored placements are never ranks.

What the business tells TrustList

Stability: major incidents
0 incidents measured
Delivery
SaaS (cloud), On-premise evidence sent

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