
Deskpro
Knowledge Management Software
About Deskpro
Host your data locally with On-Premise and have the option to export your full database
Deploying your self-hosted helpdesk on your own server infrastructure gives you complete control
Use Deskpro your way
Deskpro is highly customizable and diverse to easily fit any organization's specific needs and improve communication with their varied end users, whether internal or external
Supercharge your customer service
Deliver personal customer support experiences across every channel with software that scales with you
Empower your internal team
Manage employee requests with an internal helpdesk that simplifies and centralizes support requests
Help users help themselves
Create, publish and manage 24/7 self-service content from one intuitive interface
FOR SALES & CRM
Develop your leads and close more sales
Nurture customer relationships with a CRM ticketing system that automates personalized communications
Provide the best support across every channel
Centralize your customer conversations with a helpdesk that captures every message and stores them in a shared inbox, bringing your team together for harmonious support
MORE THAN JUST A HELPDESK
Extend your support with powerful features
Your team can provide incredible support when armed with the tools to succeed
Choose a helpdesk that makes collaborating and organizing support simple
All the tools your team needs to resolve any issue
Boost efficiency by reducing repetitive tasks through powerful automations
Our built-in and custom stats will help you to make data-driven decisions that improve your team's support
Gather feedback directly from your users, and track your performance to build the support system of your customer’s dreams
Provide amazing support with 24/7 self-service Help Center software to make finding the answer easier for your customers
Instantly communicate with customers via fully-integrated live chat with more functionality than leading standalone chat solutions
Create a helpdesk that is entirely your own; with endless customization capabilities, you can develop a platform that fits your business
There's an app for that
Connect the apps you use every day to boost efficiency across your organization
Deskpro offers thousands of bespoke apps and integrates with even more through Zapier
Airbus chose a helpdesk that's out of this world
Read the full story
Brown supports expanding minds with Deskpro
VAIRKKO relies on Deskpro to simplify its workflows
Categories & features
- Service Level Agreement (SLA) Management
- Workflow Configuration
- Call Center Management
- Network Monitoring
- Alerts / Escalation
- Appointment Management
- Email Management
- Knowledge Base
- Automated Routing
- Email Integration
- IT Asset Management
- Macros/Templated Responses
- Multi-Channel Communication
- Ticket Management
- Cataloging/Categorization
- Decision Tree
- Installed - Mac
- Installed - Windows
- Web-Based, Cloud, SaaS
- iPhone / iPad
- In Person
- Live Online
- Webinars
- Documentation
- Business Hours
- Online
- Geo Targeting
- Content Management
- Workflow Management
- Reporting/Analytics
- Performance Metrics
- Collaboration
- Full Text Search
- Self Service Portal
- Website Visitor Tracking
- Interaction Tracking
- Surveys & Feedback
- Canned Responses
- Customizable Branding
- Android
- Offline Form
- Proactive Chat
- Third Party Integration
- Transfers/Routing
- Real-time Chat
- Social Media Integration
- Document Storage
- Live Chat
- Discussion Boards
- Knowledge Base Management
- Remote Access/Control
- Queue Management
Reviews
No reviews yet. Be the first to write one.


