Skip to content
TrustList
Akio.CX logo
Text Mining Software

Akio.CX

New· 8

Omnichannel contact centre software uniting voice, email, chat and social channels for customer service teams

Write a review
Visit WebsiteGet a quoteWrite a Review
Own this listing? Claim it
Akio.CX cover

About Akio.CX

Akio.CX is a customer service platform made by the French software publisher AKIO, which has focused on customer experience since 1998. The company announced it has joined the Odigo Group. The product brings every contact channel into one interface for agents.

Features

  • Voice: incoming and outgoing calls, IVR and web call-back.
  • Written channels: email, chat and SMS handled in the same screen.
  • Social messaging: Facebook Messenger, WhatsApp and private X messages.
  • AI assistance: suggested replies drawn from a knowledge base and standard messages.
  • Sentiment analysis: semantic review of customer feedback and interactions.
  • Integrations: links to CRM, ERP and BI tools through an API and webhooks.

Who it works with

Call centres, customer service departments and outsourcers in France and elsewhere.

Key facts

  • Founded: 1998
  • Based in: France
  • Certifications: ISO 27001 and Qualiopi training status stated

Profile written by TrustList from the business's own published information, Oct 2026.

Categories & features

  • Dashboard
  • Sentiment Analysis
  • Content Management
  • Workflow Management
  • Reporting/Analytics
  • Performance Metrics
  • Routing
  • Collaboration
  • Full Text Search
  • Website Visitor Tracking
  • Interaction Tracking
  • Analytics
  • Forms Management
  • Predictive Analytics
  • Canned Responses
  • Customizable Branding
  • Geo Targeting
  • Transfers/Routing
  • Template Management
  • Campaign Management
  • Real-time Chat
  • Social Media Integration
  • Social Media Monitoring
  • Audience Segmentation
  • Competitive Analysis
  • Configurable Alerts
  • Impact Scoring
  • Influencer Tracking
  • Reputation Management
  • Trend Tracking
  • Document Storage
  • Live Chat
  • Review Monitoring
  • Negative Feedback Management
  • Review Notification
  • Knowledge Base Management
  • Remote Access/Control
  • Queue Management
  • Feedback Management
  • Ticket Management
  • Escalation Management
  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Multiple Scripts
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customization
  • Voice Mail
  • Call Center Management
  • Interactive Voice Response (IVR)
  • Network Monitoring
  • Blended Call Center
  • Call Scripting
  • Inbound Call Center
  • Manual Dialer
  • Outbound Call Center
  • Progressive Dialer
  • Complaint Classification
  • Customer Complaint Tracking
  • Issue Tracking
  • Alerts / Escalation
  • Appointment Management
  • Email Management
  • Knowledge Base
  • Virtual Assistant
  • Automated Routing
  • Email Integration
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Service Level Agreement (SLA) Management
  • Cataloging/Categorization
  • Decision Tree
  • Communication Management
  • Chat / Messaging
  • Email Distribution
  • Text Analysis
  • On-Demand Communications
  • Personalization
  • Boolean Queries
  • Document Filtering
  • Graphical Data Presentation
  • Language Detection
  • Summarization
  • Tagging
  • Taxonomy Classification
  • Topic Clustering
  • Call Reporting
  • Complaint Monitoring
  • Web-Based, Cloud, SaaS
  • In Person
  • Live Online
  • Documentation
  • Business Hours
  • Online

Trust Score

8/ 100
Trust Score: New

An earned signal from verification, reviews, awards, transparency and engagement — the vendor can't buy it.

Verification
0/100 · 20%
Reviews
0/100 · 30%
Awards
0/100 · 15%
Transparency
42/100 · 20%
Engagement
0/100 · 15%
Joining soon
Recommendations
Coming soon
Complaints
Coming soon

Updated 8/11/2026

Rankings

As of 2026-10-06. Organic ranks only; sponsored placements are never ranks.

What the business tells TrustList

Security certifications
ISO 27001 evidence sent
Founded
1998 (28 years) evidence sent

Request a demo or quote from Akio.CX

Protected by reCAPTCHA — Google Privacy Policy and Terms apply.

By sending, you agree we may share your request and contact details with the provider once you confirm your email.

Reviews

Write the first review of Akio.CX

Used it? Your experience helps other buyers decide.

Write a review

Questions & answers

No questions yet. Be the first to ask about Akio.CX.

Akio.CX alternatives

Similar listings buyers compare against this one.

Compare side by side
Kapiche logo

Kapiche

Feedback analytics platform that finds themes in customer conversations for CX, support and product teams

Etuma logo

Etuma

Cloud text analysis service that finds topics and sentiment in open customer and employee feedback

Cauliflower logo

Cauliflower

Hamburg-built platform that turns survey and feedback data into dashboards and reports for market research teams

DeepOpinion Studio logo

DeepOpinion Studio

Text analysis software that detects topics and sentiment in customer feedback for service teams

Keep exploring

More on TrustList

Everything here links back to the same verified catalogue. Pick your next stop.