Track-It!

Track-It! is an integrated help desk and IT asset management system. It is aimed at small and medium-sized companies, and the vendor stresses that it is simple to install, set up and use.

What Track-It! offers

• Help desk — ticket handling for support requests.
• Asset management — records of IT equipment.
• Change management — tracking of planned changes.
• Purchasing — handling of buying requests.
• Self service — lets users log and follow requests themselves.
• Dashboards and reporting — views of support activity.
• SLAs and business rules — service targets and automated rules.

Who it works with

Small to medium-sized companies that want help desk and asset tracking in a single system, without a lengthy setup.

Key facts

• Size of company: small to medium.
• Design goals: simple to install, configure and use.