
iSupport
Remote Support Software
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About iSupport
Owned License or Hosted Deployment
Since 1992, iSupport has set the bar for powerful and customizable service management solutions
Headquarters in Vancouver Washingtion
Dashboards, Metrics, & KPIs
Powerful reporting tools that let you quickly communicate meaningful key performance indicators to your team
Permission-based dashboards let each role see what they need at a glance without having to manually rebuild reports
Quickly Deployable, Fully Customizable
Backed by decades of experience, iSupport is quickly deployable
You can use it out of the box or customize it to your specific workflow
Easily customize fields, forms, and customer portals
Standardize Processes & Controls
Set up approval cycles, workflow templates, and change controls
Build corporate governance into your IT services and create clear pathways of accountability
Learn more about iSupport Software
Categories & features
- Project Management
- Diagnostic Tools
- Workflow Management
- Asset Tracking
- Reporting/Analytics
- Performance Metrics
- Self Service Portal
- Interaction Tracking
- Surveys & Feedback
- Incident Management
- Customizable Branding
- Screen Sharing
- Real-time Chat
- Social Media Integration
- Change Management
- Document Storage
- Live Chat
- Knowledge Base Management
- Remote Access/Control
- Queue Management
- Ticket Management
- Workflow Configuration
- Call Center Management
- Configuration Management
- Network Monitoring
- Alerts / Escalation
- Appointment Management
- Email Management
- Knowledge Base
- Automated Routing
- Email Integration
- IT Asset Management
- Macros/Templated Responses
- Multi-Channel Communication
- Service Level Agreement (SLA) Management
- Contract/License Management
- Availability Management
- Problem Management
- Session Recording
- Installed - Mac
- Installed - Windows
- Web-Based, Cloud, SaaS
- Live Online
- Webinars
- Documentation
- Business Hours
- Online
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