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Remote Support Software

iSupport

Help desk and IT service management software offered as an owned licence or hosted service

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About iSupport

iSupport is service desk software from GWI, a company that has made it since 1992. Support teams use it to log and resolve issues, and the vendor says more than 250,000 help desk professionals use it daily.

What iSupport offers

  • Incident management — one edition built around handling support tickets.
  • Service desk — a second, broader edition for fuller service management.
  • ITSM processes — covers problems, changes, assets, knowledge, workflows and a configuration database.
  • Dashboards and metrics — role-based dashboards and reporting on key performance indicators.
  • Customisation — can be tailored to fit a company's processes as they change.

Who it works with

IT and customer support teams running a help desk.

Key facts

  • Based in: Vancouver, Washington, United States
  • Founded: 1992
  • Deployment: owned licence or hosted

Profile written by TrustList from the business's own published information, Oct 2026.

Categories & features

  • Project Management
  • Diagnostic Tools
  • Workflow Management
  • Asset Tracking
  • Reporting/Analytics
  • Performance Metrics
  • Self Service Portal
  • Interaction Tracking
  • Surveys & Feedback
  • Incident Management
  • Customizable Branding
  • Screen Sharing
  • Real-time Chat
  • Social Media Integration
  • Change Management
  • Document Storage
  • Live Chat
  • Knowledge Base Management
  • Remote Access/Control
  • Queue Management
  • Ticket Management
  • Workflow Configuration
  • Call Center Management
  • Configuration Management
  • Network Monitoring
  • Alerts / Escalation
  • Appointment Management
  • Email Management
  • Knowledge Base
  • Automated Routing
  • Email Integration
  • IT Asset Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Service Level Agreement (SLA) Management
  • Contract/License Management
  • Availability Management
  • Problem Management
  • Session Recording
  • Installed - Mac
  • Installed - Windows
  • Web-Based, Cloud, SaaS
  • Live Online
  • Webinars
  • Documentation
  • Business Hours
  • Online

Rankings

As of 2026-10-05. Organic ranks only; sponsored placements are never ranks.

What the business tells TrustList

Founded
1992 (34 years) evidence sent
Delivery
SaaS (cloud) evidence sent

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