Top Live Chat Software
107 live chat software products ranked by rating, review volume and listing quality.
Looking for the best live chat software? TrustList ranks 107 products with live chat across 49 software categories (the largest groups: webinar, softphone and conversational AI platform software). Updated September 2026.
What to look for in live chat software
The best live chat software for you depends on how your business works, not only on where a product sits in the list. Before you shortlist the top-ranked options, check for:
- A chat widget you can style and place on key pages, including on mobile
- Routing to the right team, with queues and business hours
- Saved replies, file sharing and transcripts
- Chatbot answers for common questions, with a clean handover to a person
- Visitor context beside the chat: page, history and CRM record
- Reports on response time, satisfaction and conversions
How to use this ranking
Start with the top 10, then narrow down with Best live chat software by category further down the page, which ranks the same feature inside each kind of software. Read the reviews on each profile, and ask vendors to show you the points above with your own data before you decide.
Live chat software, page 3
Zoho SalesIQ Hassle free live chat software re-imagined for business growth
Live Chat Software
Viber Authentic conversations, the way you like them.
Customer Communications Management Software
Richpanel Effortless customer support for your ecommerce store
Customer Data Platform Software
ServiceNow Customer Service Management
Customer Service Software
Dialogflow Build natural and rich conversational experiences.
Dashly Support Your Customers With Personalized Care
Conversational Marketing Platform Software
IntelliTicks The combined power of Human & Artificial Intelligence, supercharge your sales process.
For vendors
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Best live chat software by category
The same feature, ranked inside each kind of software. 49 categories in all; these 3 have 5 or more products.
How is this list of the top live chat software worked out?
TrustList ranks every product that offers live chat, whichever software category it is filed under, by its rating, how many reviews it has and how complete its profile is. No one can pay for a position in this list. Where few products have reviews yet, profile completeness carries more weight, so treat the order as a shortlist to check rather than a verdict.
Is the top-ranked product the best live chat software for everyone?
No. A small team, a growing business and a large enterprise need different things from live chat software. Use the checklist above and the rankings by category to find the best fit, and give most weight to reviews from companies like yours.
How often does the ranking change?
The order is recalculated as new reviews arrive and vendors update their profiles, so the list you see is the current one.
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