Software · top picks by feature

Top Live Chat Software

85 live chat software products ranked by rating, review volume and listing quality.

Looking for the best live chat software? TrustList ranks 85 products with live chat across 45 software categories (the largest groups: webinar, softphone and conversational AI platform software). Updated November 2026.

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Between them, the 85 live chat software products on this page cover android (46), Reporting/Analytics (39), customizable branding (36) and real-time chat (33). 85 of them have written a profile you can read before you get in touch.

What to look for in live chat software

The best live chat software for you depends on how your business works, not only on where a product sits in the list. Before you shortlist the top-ranked options, check for:

A chat widget you can style and place on key pages, including on mobile
Routing to the right team, with queues and business hours
Saved replies, file sharing and transcripts
Chatbot answers for common questions, with a clean handover to a person
Visitor context beside the chat: page, history and CRM record
Reports on response time, satisfaction and conversions

How to use this ranking

Start with the top 10, then narrow down with Best live chat software by category further down the page, which ranks the same feature inside each kind of software. Read the reviews on each profile, and ask vendors to show you the points above with your own data before you decide.

Filter by fitbudget, engagement, size and more

Live chat software, page 3

LiveVox
Interactive Voice Response (IVR) · IVR / Voice Recognition · Campaign Specific Caller ID
LiveVox is a cloud contact centre platform that brings voice, SMS, email and webchat into one system. It handles sales, customer care and receivables management.
Predictive Dialer Software
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Yuvo
Self Service Portal · Time Zone Tracking · Real-time Chat
Companies that want leave, payroll, expenses and onboarding in one place are the audience for Yuvo, a software platform for human resources administration and employee engagement.
Org Chart Software
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Opsview Monitor MSP
Billing & Invoicing · Dashboard
Managed service providers use Opsview Monitor MSP to watch the systems of several customers at once.
MSP Software
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FlashStart
Access Control · Help Desk · Android
FlashStart is an internet safety service. Its owners say they believe internet freedom does not contradict filtering malware, stopping cyberbullying and removing unsuitable…
MSP Software
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POP
Customizable Branding · Proactive Chat · Canned Responses
POP is a chat marketing platform that automates conversations in Instagram Direct Messages and Facebook Messenger.
Mobile Marketing Software
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NABD
Service Level Agreement (SLA) Management · Surveys & Feedback · Self Service Portal
NABD is an online platform for business live chat that the vendor describes as easy to install.
Live Chat Software
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Zoho SalesIQ
Website Visitor Tracking · Customizable Branding · Screen Sharing
Marketing, sales and support teams use Zoho SalesIQ to talk with visitors to a website and to track those conversations afterward.
Live Chat Software
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Sirena
Third Party Integration · Website Visitor Tracking · Chat / Messaging
Sirena is a messaging solution that helps businesses get discovered, communicate and grow.
Live Chat Software
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Replicant Voice
Interactive Voice Response (IVR) · Surveys & Feedback · Self Service Portal
Replicant Voice takes the first-line phone calls a customer service team receives.
IVR Software
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Deskpro
Service Level Agreement (SLA) Management · Surveys & Feedback · Self Service Portal
Support teams that answer customers, staff and clients from a single queue are the audience Deskpro was built around.
Knowledge Management Software
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Groove
Service Level Agreement (SLA) Management · Alerts / Escalation · Social Media Integration
Groove is a cloud-based help desk for small businesses that answer customers by email, chat, social media and phone.
Knowledge Management Software
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FocalScope
Service Level Agreement (SLA) Management · Interactive Voice Response (IVR) · Surveys & Feedback
FocalScope is a web-based help desk that brings live chat and ticketing together.
Customer Service Software
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Viber
Chat / Messaging · Multi-Channel Communication · Communication Management
Phones and computers are both covered by Viber, an app for messaging and calling.
Customer Communications Management Software
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Richpanel
Service Level Agreement (SLA) Management · Self Service Portal · Alerts / Escalation
Richpanel is a helpdesk for ecommerce customer service, and its current site presents it as AI-native: an assistant that studies a store's policies, carries out actions and closes…
Customer Data Platform Software
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Kommunicate
Surveys & Feedback · Self Service Portal · Alerts / Escalation
Kommunicate is human and bot hybrid customer support software.
Customer Service Software
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ServiceNow Customer Service Management
Surveys & Feedback · Self Service Portal · Alerts / Escalation
ServiceNow's Customer Service Management product is pitched as more than a customer relationship system.
Customer Service Software
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Glia Hub
Surveys & Feedback · Alerts / Escalation · Social Media Integration
Glia's Hub is its digital customer service platform, built so that companies can hold sales and support conversations that draw on context about online visitors, as the visitors…
Customer Success Software
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VeriShow
Goals / Quota Management · Contact Management · Communication Management
VeriShow is a corporate video chat product from HBR Labs. It gives agents a dashboard for answering customer video calls, so people can deal with a business remotely as if visiting…
Customer Success Software
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Froged
Website Visitor Tracking · Event Triggered Email · WYSIWYG Email Editor
Customer success and support teams use Froged to look after customers through their entire lifecycle.
Customer Success Software
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Intermedia Contact Center
Service Level Agreement (SLA) Management · Interactive Voice Response (IVR) · Surveys & Feedback
Intermedia Contact Center is a cloud-based contact centre service from Intermedia. It lets a business run customer service for remote or office staff without buying extra hardware.
Contact Center Software
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Dialogflow
Multi-Channel Communication · For Developers · Speech Recognition
Developer tool for building voice and text conversational interfaces and chatbots that connect to common messaging platforms
Conversational AI Platform Software
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Engati Chatbot Platform
Third Party Integration · Customizable Branding · Proactive Chat
Engati Chatbot Platform is a chatbot and live chat product for building, training and publishing bots without programming.
Conversational AI Platform Software
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Whisbi
Negative Feedback Management · Multi-Channel Data Collection · Customizable Branding
Whisbi sells worldwide, and its conversational commerce platform is designed first for mobile.
Conversational Marketing Platform Software
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Dashly
Surveys & Feedback · Third Party Integration · Website Visitor Tracking
Dashly is a platform for B2B companies that depend on inbound traffic.
Conversational Marketing Platform Software
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Best live chat software by category

The same feature, ranked inside each kind of software. 45 categories in all; these 2 have 5 or more products.

How is this list of the top live chat software worked out?

TrustList ranks every product that offers live chat, whichever software category it is filed under, by its rating, how many reviews it has and how complete its profile is. No one can pay for a position in this list. Where few products have reviews yet, profile completeness carries more weight, so treat the order as a shortlist to check rather than a verdict.

Is the top-ranked product the best live chat software for everyone?

No. A small team, a growing business and a large enterprise need different things from live chat software. Use the checklist above and the rankings by category to find the best fit, and give most weight to reviews from companies like yours.

How often does the ranking change?

The order is recalculated as new reviews arrive and vendors update their profiles, so the list you see is the current one.

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