Software · top picks by feature

Top Live Chat Software

85 live chat software products ranked by rating, review volume and listing quality.

Looking for the best live chat software? TrustList ranks 85 products with live chat across 45 software categories (the largest groups: webinar, softphone and conversational AI platform software). Updated November 2026.

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Between them, the 85 live chat software products on this page cover android (46), Reporting/Analytics (39), customizable branding (36) and real-time chat (33). 85 of them have written a profile you can read before you get in touch.

What to look for in live chat software

The best live chat software for you depends on how your business works, not only on where a product sits in the list. Before you shortlist the top-ranked options, check for:

A chat widget you can style and place on key pages, including on mobile
Routing to the right team, with queues and business hours
Saved replies, file sharing and transcripts
Chatbot answers for common questions, with a clean handover to a person
Visitor context beside the chat: page, history and CRM record
Reports on response time, satisfaction and conversions

How to use this ranking

Start with the top 10, then narrow down with Best live chat software by category further down the page, which ranks the same feature inside each kind of software. Read the reviews on each profile, and ask vendors to show you the points above with your own data before you decide.

Filter by fitbudget, engagement, size and more

Live chat software, page 2

OnSIP
Video Conferencing · Mobile Access · Call Recording
A business phone system used to mean a box of hardware in a closet.
Softphone Software
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Linphone
Video Conferencing · Call Recording · Call Routing
Open source SIP software forms the core of the Linphone project, which covers calling, video, messaging and the components developers need to build their own communications…
Softphone Software
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SmartLine
Call Logging · Caller Identification · Caller Profiles
SmartLine is a mobile app that gives a smartphone a second phone number for business.
Softphone Software
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MicroSIP
Video Conferencing
MicroSIP is an open-source SIP softphone for Windows, built on the PJSIP stack and licensed under GNU GPL v2.
Softphone Software
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CRMNEXT
Social Media Integration · Marketing Automation Integration · Social Media Monitoring
CRMNEXT is a customer relationship management product built around the financial sector.
Social CRM Tools Software
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HelpDeskAdvanced
Service Level Agreement (SLA) Management · Surveys & Feedback · Self Service Portal
HelpDeskAdvanced is a web and mobile help desk product for automating the governance of service desk processes.
Service Desk Software
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AzureDesk
Service Level Agreement (SLA) Management · Surveys & Feedback · Self Service Portal
Customer support teams can run their tickets through AzureDesk, a hosted helpdesk application.
Service Desk Software
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TimeTonic
Time & Expense Tracking · Self Service Portal · Social Media Integration
TimeTonic describes itself as a smart database that is as flexible as a spreadsheet.
Service Dispatch Software
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Zoho CRM
Goals / Quota Management · Self Service Portal · Social Media Integration
Zoho CRM runs online and brings sales, marketing, customer support and service together in one business system for managing customer relationships.
Small Business CRM Software
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Quiq Messaging Platform
Surveys & Feedback · Self Service Portal · Alerts / Escalation
Using artificial intelligence, Quiq's platform answers customer messages and helps the staff who handle them.
SMS Marketing Software
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Khoros Communities
Communication Management · Feedback Collection · Content Management
Khoros Communities is the online community product from Khoros.
Community Software
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Textline
Surveys & Feedback · Alerts / Escalation · Social Media Integration
Businesses use Textline to text customers from a shared business number. The company describes the service as built for teams in customer support, sales, marketing and logistics.
SMS Marketing Software
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Vembu BDR Suite
Backup and Recovery · Billing & Invoicing · Remote Access
Backup and disaster recovery for mixed IT environments is the field of Vembu BDR Suite.
Server Backup Software
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NovaBACKUP Cloud for MSPs
Backup and Recovery · Remote Access · Help Desk
NovaBACKUP Cloud for MSPs is a platform that lets managed service providers offer local and cloud backup to their own customers.
MSP Software
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Viafoura Community Building Suite
Third Party Integration · Website Visitor Tracking · Negative Feedback Management
Publishers that rely on social platforms for readers are increasingly looking for ways to build an audience they own.
Review Management Software
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EdgeTier
Surveys & Feedback · Alerts / Escalation · Social Media Integration
Reading customer conversations as they happen, EdgeTier gives contact centres and customer engagement teams a view of every interaction.
Robotic Process Automation Software
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Hatch
Surveys & Feedback · Self Service Portal · Alerts / Escalation
Missed calls, slow replies and leads that go cold overnight are the problems Hatch now aims its AI at.
Sales Coaching Software
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iSupport
Service Level Agreement (SLA) Management · Surveys & Feedback · Self Service Portal
iSupport is service desk software from GWI, a company that has made it since 1992.
Remote Support Software
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Bsi CRM
Self Service Portal · Social Media Integration · Marketing Automation Integration
BSI CRM is a relationship management product made by BSI, a software firm that says it has focused on the customer experience for more than twenty-five years.
Real Estate CRM Software
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JCloud
Audio / Video Conferencing · Surveys & Feedback · Third Party Integration
JCloud began as a free offer from the French software publisher Jalios, put together for organisations whose staff were suddenly working from home.
Remote Desktop Software
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Barracuda Managed Workplace
Backup and Recovery · Real-time Chat · Screen Sharing
Managed service providers that look after many customer networks from one place can use Barracuda Managed Workplace to monitor, manage and document that work through a single…
Remote Monitoring and Management Software
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OptiTune
IT Asset Management · Remote Access · Remote Access/Control
Bravura Software offers OptiTune, a remote monitoring and management product delivered from the cloud.
Remote Monitoring and Management Software
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Engage360
Website Visitor Tracking · Landing Pages/Web Forms · Geo Targeting
Engage360 is a marketing platform from Vizury that coordinates messages across several channels, using machine learning to decide what to send and when.
Push Notifications Software
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Fibotalk
Surveys & Feedback · Feedback Collection · Churn Management
Fibotalk is a product analytics service for web and mobile applications.
Product Management Software
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Best live chat software by category

The same feature, ranked inside each kind of software. 45 categories in all; these 2 have 5 or more products.

How is this list of the top live chat software worked out?

TrustList ranks every product that offers live chat, whichever software category it is filed under, by its rating, how many reviews it has and how complete its profile is. No one can pay for a position in this list. Where few products have reviews yet, profile completeness carries more weight, so treat the order as a shortlist to check rather than a verdict.

Is the top-ranked product the best live chat software for everyone?

No. A small team, a growing business and a large enterprise need different things from live chat software. Use the checklist above and the rankings by category to find the best fit, and give most weight to reviews from companies like yours.

How often does the ranking change?

The order is recalculated as new reviews arrive and vendors update their profiles, so the list you see is the current one.

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