
Replicant Voice
IVR Software
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About Replicant Voice
Replicant Voice is an out-of-the-box solution that solves tier-1 customer service issues over the phone using the power of conversational AI. You can think of Replicant Voice as a self-service, "Thinking Machine". Just like Agents, Replicant is able to speak with customers in a natural tone, answer questions without delay, and deflect calls to resolve customer issues quickly. Replicant offers customer service thats available 24/7, elastically scalable, and cost-effective.
Categories & features
- Speech Recognition
- Outbound Call Center
- Alerts / Escalation
- Virtual Assistant
- Multi-Channel Communication
- Chatbot
- Code-free Development
- Contextual Guidance
- Intent Recognition
- Pre-Configured Bot
- Inbound Call Center
- Speech Synthesis
- Web-Based, Cloud, SaaS
- In Person
- Live Online
- Webinars
- Documentation
- Business Hours
- Online
- Call Logging
- Reporting/Analytics
- Performance Metrics
- Self Service Portal
- Surveys & Feedback
- Real-time Chat
- Live Chat
- Escalation Management
- Call Center
- Workflow Management
- Call Recording
- Call Routing
- Multiple Scripts
- Survey Management
- Voice Customization
- Voice Mail
- Call Center Management
- Interactive Voice Response (IVR)
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