Replicant Voice

Replicant Voice is a ready-made product that uses conversational AI to handle first-line customer service calls. It talks to callers in a natural tone and aims to resolve their issue without passing them to a person.

What Replicant Voice offers

• Phone self-service — answers tier-1 customer questions over the phone.
• Natural conversation — speaks like an agent and replies without delay.
• Call deflection — settles issues so fewer calls reach staff.
• Round-the-clock cover — available at any hour and able to scale with call volume.

Who it works with

Customer service and contact centre teams.

Key facts

• Category: IVR software
• Setup: works out of the box
• Role: acts like a self-service thinking machine that speaks with customers, answers questions and settles issues