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Customer Success Software

Glia Hub

Digital customer service platform combining chat, voice, video and co-browsing in one desktop

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  • Website Personalization
  • Alerts / Escalation
  • Virtual Assistant
  • Session Recording
  • +33 more
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About Glia Hub

Glia Hub is a digital customer service platform from Glia. Agents use one secure desktop to hold sales and support conversations with website visitors as they happen.

What Glia Hub offers

  • Live chat — real-time text conversations with online visitors.
  • Voice and video — calls and video chat handled from the same agent screen.
  • Co-browsing — agents can view and guide the visitor's browser session to resolve questions with context.
  • Phone number support — dedicated numbers that start new digital engagements.
  • Outbound SMS — proactive text messages for alerts or promotions.

Who it works with

Companies that want their sales and support agents to work with customers online through a single scalable tool.

Profile written by TrustList from the business's own published information, Oct 2026.

Categories & features

  • Website Personalization
  • Alerts / Escalation
  • Virtual Assistant
  • Session Recording
  • Communication Management
  • Feedback Collection
  • Session Transfer
  • Behavioral Targeting
  • Experience Management
  • Recommendation Engine
  • Call Center Management
  • Web-Based, Cloud, SaaS
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Proactive Chat
  • Account Management
  • Surveys & Feedback
  • Analytics
  • Contextual Targeting
  • Canned Responses
  • Customizable Branding
  • Geo Targeting
  • Offline Form
  • Website Visitor Tracking
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Real-time Chat
  • Social Media Integration
  • File Sharing
  • Live Chat
  • Queue Management

Rankings

As of 2026-10-06. Organic ranks only; sponsored placements are never ranks.

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