Software · top picks by feature

Top Live Chat Software

85 live chat software products ranked by rating, review volume and listing quality.

Looking for the best live chat software? TrustList ranks 85 products with live chat across 45 software categories (the largest groups: webinar, softphone and conversational AI platform software). Updated November 2026.

Want your product here?

Between them, the 85 live chat software products on this page cover android (46), Reporting/Analytics (39), customizable branding (36) and real-time chat (33). 85 of them have written a profile you can read before you get in touch.

What to look for in live chat software

The best live chat software for you depends on how your business works, not only on where a product sits in the list. Before you shortlist the top-ranked options, check for:

A chat widget you can style and place on key pages, including on mobile
Routing to the right team, with queues and business hours
Saved replies, file sharing and transcripts
Chatbot answers for common questions, with a clean handover to a person
Visitor context beside the chat: page, history and CRM record
Reports on response time, satisfaction and conversions

How to use this ranking

Start with the top 10, then narrow down with Best live chat software by category further down the page, which ranks the same feature inside each kind of software. Read the reviews on each profile, and ask vendors to show you the points above with your own data before you decide.

Filter by fitbudget, engagement, size and more

Live chat software, page 4

Watermelon
Service Level Agreement (SLA) Management · Surveys & Feedback · Self Service Portal
Watermelon describes itself as a user-friendly conversational platform.
Conversational Marketing Platform Software
Write a review
C-Desk
Service Level Agreement (SLA) Management · Surveys & Feedback · Self Service Portal
A free service desk and helpdesk application, C-Desk is described by the vendor as having many other features for a whole organisation, not only IT.
Complaint Management Software
Write a review
Cention
Service Level Agreement (SLA) Management · Interactive Voice Response (IVR) · Surveys & Feedback
Cention gathers all of a support team's channels into one system, with what the vendor calls pure omnichannel support.
Complaint Management Software
Write a review
Eventials
Record & Playback Ability · Q & A · Customizable Branding
In Brazil, Eventials runs a video streaming platform where organizations broadcast webinars, talks, courses and other online events and viewers attend them.
Webinar Software
Write a review
Unicko Virtual Classroom
Q & A · Social Media Promotion · Customizable Branding
Teachers and trainers use Unicko Virtual Classroom to run lessons live online, and the same room handles webinars, live meetings and web conferencing.
Webinar Software
Write a review
RealPresence Clariti
Two-Way Audio & Video · Employee Activity Monitoring · Screen Sharing
RealPresence Clariti, later branded Poly Clariti, is video collaboration software for organisations that run their own conferencing.
Video Conferencing Software
Write a review
Rocket.Chat
Audio / Video Conferencing · Third Party Integration · Website Visitor Tracking
Rocket.Chat builds open source software that puts real-time messaging, voice, video and customer conversations on one system.
Unified Communications Software
Write a review
11Sight
Record & Playback Ability · Two-Way Audio & Video · Audio / Video Conferencing
11Sight sells AI voice agents for car dealerships. The product covers the service department, the front desk, the sales team and outbound reminders, with agents that answer and…
Softphone Software
Write a review
room.sh
Record & Playback Ability · Two-Way Audio & Video · Desktop / Browser Sharing
room.sh offers online meeting rooms for teams, and its current site presents it as a collaborative video room API.
Screen Sharing Software
Write a review
Yetiforce
Service Level Agreement (SLA) Management · Time & Expense Tracking · Self Service Portal
YetiForce is an open source customer relationship management system.
Sales Force Automation Software
Write a review
IntelliTicks
Third Party Integration · Website Visitor Tracking · Customizable Branding
IntelliTicks is a sales chat product that combines AI with human sales reps to turn website visitors into qualified leads.
Conversational AI Platform Software
Write a review
Landbot.io
Multi-Channel Communication · Pre-Configured Bot · Code-free Development
Landbot.io is a no-code builder for chatbots and conversational apps that run on websites and in WhatsApp. It combines structured chat flows with AI for flexible replies.
Conversational AI Platform Software
Write a review
PeopleOne
Multi-Channel Communication · Code-free Development · For Developers
PeopleOne is an all-in-one digital solution combining all the elements of a digital workplace under a single platform using Microsoft Office 365’s SharePoint, it empowers all…
Employee Engagement Software
Write a review

For vendors

Want to see your product here?

The order is earned on evidence: client reviews, vetting, awards and the facts a business states on its own website, which we read and date. Nobody can pay to move up. Add reviews or verified facts to your free profile to move up at the next edition; there are two ways to stand out now, and each one says what it is.

Not on TrustList yet? Add your product or claim its listing, free.

Get vetted

Free

We check your registration, your website and your clients
Approved listings show the Verified badge here and on their profile
It earns a rank number and counts towards the TrustList Score; renewed yearly

Apply for vetting How vetting works

Sponsor this ranking

Paid · always labelled

A Sponsored card above the ranked list, up to three per ranking
Marked Sponsored, and it never changes the order
Booked by the month; cancel any time

Sponsor this ranking See prices

Best live chat software by category

The same feature, ranked inside each kind of software. 45 categories in all; these 2 have 5 or more products.

How is this list of the top live chat software worked out?

TrustList ranks every product that offers live chat, whichever software category it is filed under, by its rating, how many reviews it has and how complete its profile is. No one can pay for a position in this list. Where few products have reviews yet, profile completeness carries more weight, so treat the order as a shortlist to check rather than a verdict.

Is the top-ranked product the best live chat software for everyone?

No. A small team, a growing business and a large enterprise need different things from live chat software. Use the checklist above and the rankings by category to find the best fit, and give most weight to reviews from companies like yours.

How often does the ranking change?

The order is recalculated as new reviews arrive and vendors update their profiles, so the list you see is the current one.

More top software by feature

Articles

Latest insights

The newest guides and analysis from TrustList Insights.

All articles

Cybersecurity

14 Nov 2026 · TrustList Editorial

UnrealIRCd flaw that hands users IRCOp powers is now exploited

CISA added CVE-2026-114713 to its exploited list on 13 November. UnrealIRCd 6.2.7.1 of 7 November fixes it with eight other bugs, and a…

Kenya

14 Nov 2026 · TrustList Editorial

Kenya gives multinational groups until 30 November to notify top-up tax

The Minimum Top-Up Tax took effect through the Tax Laws (Amendment) Act 2024, and its regulations came as Legal Notice No. 189 on 18…

Japan

14 Nov 2026 · TrustList Editorial

NTT Mobility to test a map-free self-driving bus in Tokyo from February

The bus, built by eVersum and driven by Imagry's camera-only system without HD maps, arrives on 7 December; public-road driving starts at…

Keep exploring

More on TrustList

Everything here links back to the same verified catalogue. Pick your next stop.