Richpanel

Richpanel is a helpdesk built for ecommerce support teams. Its current site presents it as an AI-native product that learns a store's policies, takes actions and closes tickets, replacing separate helpdesk and AI tools.

What Richpanel offers

• AI ticket resolution — an AI agent that tries to resolve conversations end to end.
• Training and control — teams teach it like a new representative and choose what it may handle.
• Answer review — answers can be checked before a customer sees them.
• Copilot mode — a test setting for trying the AI before it works alone.
• Multichannel support — conversations from several channels in one place.

Who it works with

Ecommerce brands. The site says more than 3,000 brands run customer service on it.

Key facts

• Compliance: SOC 2 and HIPAA audited
• Focus: ecommerce customer service