About Zoho SalesIQ

Grab their attention with tailored messaging

Engage every prospect that visits your website Set up automated triggers for different scenarios to initiate a chat with visitors at exactly the right moment Strike up a conversation with prospects by sending a message or showing a custom banner based on their areas of interest and how much time they've spent on your web pages

Engage and route prospects with full context

Get an overview of each prospect’s areas of interest by analyzing which pages they’ve visited and what they've said in previous conversations with your agents Use those insights to respond with relevant information or route them to the perfect live chat agent for their particular needs

Integrate with major marketing apps

Analyze how your content performs

Derive meaningful insights from the data available in Zoho SalesIQ to identify what your prospects are most interested in on your website Use that information to refine how you promote your products or services and then evaluate prospect engagement to further focus your marketing efforts

Get a list of your website prospects sent straight to your inbox Automate Zoho SalesIQ to generate, schedule, and deliver these reports to you in the format of your choice

Check out our marketing features

Experience better sales and rapid lead conversion with minimal effort Captivate your prospects with proactive customer engagement using SalesIQ

Let a bot handle the small talk

Create and use customized chatbots that can engage your customers in small talk and answer basic questions with relevant responses, saving your agents valuable time

Segment and match leads to your sales reps

Direct leads to the agent who's best equipped to answer their questions based on which sections of your website each lead spent time on SalesIQ's customer engagement analytics give your agents an overview of each lead's engagement history with your brand to provide better context for their conversation

Switch to a call with the click of a button

Sometimes the difference between landing the sale and losing the lead is just a simple phone call Show your prospects how much they matter by connecting instantly over an audio call launched right from your live chat window

Integrate with CRM for better data

Easily access your lead and contact details with the Zoho CRM integration in Zoho SalesIQ This powerful two-way integration ensures total customer engagement as prospect data is synced and available in both apps for quick reference Target and engage these leads to turn them into customers

Prioritize your engagement with lead scores

Identify which prospects are most likely to convert with SalesIQ's lead scoring feature Set your own custom scoring rules to ensure your live agents only spend time with genuine prospects

Translate conversations in real time

Converse with your prospects in their native languages SalesIQ can instantly translate chat messages from other languages into English and then translate your response back into the sender's original language

Restart the conversation from inside their inbox

Make your email signature more than just a formality Simply add the SalesIQ embed code to your email signature, and your email recipients will be able to initiate a live chat session with one of your agents from inside their own inboxes

Check out our sales features

Get through support tickets faster Provide smooth, real-time assistance to your customers with SalesIQ

Automate your support with custom chatbots

Leverage the power of automation by using our highly customizable, low-code bot builder The automated assistants you create can answer a customer’s initial queries, make small talk, display articles, and more before a live support agent is available to take over