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Predictive Dialer Software

LiveVox

Cloud contact centre platform unifying voice, SMS, email and web chat for sales, care and collections

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About LiveVox

LiveVox is a cloud contact centre platform that brings voice, SMS, email and webchat into one system. It handles sales, customer care and receivables management. The company's website now carries NiCE branding, with an outbound engagement product page.

What LiveVox offers

  • Multichannel contact — voice and digital channels in one centralised tool.
  • Workflow routing and IVR — automated handling and direction of contacts.
  • AI virtual agents and self-service — options for lowering agent workload.
  • Speech analytics — automated quality checks on conversations.
  • Recording and analytics — call and screen recording plus business performance reporting.
  • Service level agreement — an end-to-end commitment published on its site.

Who it works with

Enterprise contact centres of any size, including collections operations.

Key facts

  • Delivery: cloud
  • Channels: voice, SMS, email, webchat

Profile written by TrustList from the business's own published information, Oct 2026.

Categories & features

Rankings

As of 2026-10-05. Organic ranks only; sponsored placements are never ranks.

What the business tells TrustList

Support hours
24/7 evidence sent
Delivery
SaaS (cloud) evidence sent

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