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Contact Center Software

Intermedia Contact Center

Cloud contact centre service for businesses handling customer contact by phone, chat, text and email

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  • Macros/Templated Responses
  • Interactive Voice Response (IVR)
  • Blended Call Center
  • Call Scripting
  • +55 more
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About Intermedia Contact Center

Intermedia Contact Center is a cloud-based contact centre service from Intermedia. It lets a business run customer service for remote or office staff without buying extra hardware.

The vendor says a team can be up and running in as little as two days.

What Intermedia Contact Center offers

  • Multichannel contact — phone, chat, SMS and email handled together.
  • Cloud delivery — a contact centre as a service, with no additional equipment needed.
  • Remote working support — set up to keep service levels steady with distributed teams.
  • Round-the-clock support — a support desk that the vendor says is certified by J.D. Power and open every day of the year.

Who it works with

Businesses of any size that need to staff customer service remotely. Intermedia also runs a partner programme and sells a wider communications product called Unite.

Profile written by TrustList from the business's own published information, Oct 2026.

Categories & features

  • Macros/Templated Responses
  • Interactive Voice Response (IVR)
  • Blended Call Center
  • Call Scripting
  • Inbound Call Center
  • Manual Dialer
  • Outbound Call Center
  • Progressive Dialer
  • Alerts / Escalation
  • Appointment Management
  • Email Management
  • Knowledge Base
  • Virtual Assistant
  • Automated Routing
  • Email Integration
  • Call Center Management
  • Multi-Channel Communication
  • Service Level Agreement (SLA) Management
  • Workforce Management
  • Agent Interface
  • Computer Telephony Integration
  • Installed - Mac
  • Installed - Windows
  • Web-Based, Cloud, SaaS
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Online
  • 24/7 (Live Rep)
  • Ticket Management
  • Reporting/Analytics
  • Performance Metrics
  • Self Service Portal
  • Interaction Tracking
  • Surveys & Feedback
  • Customizable Branding
  • Campaign Management
  • Real-time Chat
  • Social Media Integration
  • Document Storage
  • Live Chat
  • Knowledge Base Management
  • Remote Access/Control
  • Queue Management
  • Workflow Management
  • Escalation Management
  • Workflow Configuration
  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Multiple Scripts
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customization
  • Voice Mail
  • Auto Dialer

Rankings

As of 2026-10-06. Organic ranks only; sponsored placements are never ranks.

What the business tells TrustList

Uptime SLA
Uptime commitment evidence sent
Support hours
24/7 evidence sent

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