Top Service Desk Software for Web-Based, Cloud, SaaS

Between them, the 12 service desk software on this page cover self service portal (11), knowledge base (9), IT asset management (8) and SLA management (8). 12 of them have written a profile you can read before you get in touch.

1. 1

   

   Spiceworks IT Help Desk

   Self Service Portal · IT Asset Management · Knowledge Base Management

   Spiceworks IT Help Desk is ticketing software designed for IT professionals who run an internal help desk.

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2. 2

   

   SP Employee Self Service for Office 365 and Sharepoint

   Self Service Portal

   SP Employee Self Service is a portal application that sits on Office 365 and SharePoint.

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3. 3

   

   Cockpit IT Service Manager

   Release & Deployment Management · Self Service Portal · SLA Management

   Cockpit IT Service Manager is an IT service management product that combines a service desk, IT asset management and a monitoring system in one portal.

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4. 4

   

   Back

   Service Level Agreement (SLA) Management · Knowledge Base Management · Knowledge Base

   Back is a collaboration and automation platform for internal service and business operations teams.

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5. 5

   

   Infinity ECM

   Self Service Portal · IT Asset Management · Knowledge Base

   Infinity ECM is a business management platform that brings more than fifteen integrated systems into one product and one interface.

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6. 6

   

   HelpDeskAdvanced

   Service Level Agreement (SLA) Management · Release & Deployment Management · Self Service Portal

   HelpDeskAdvanced is web and mobile help desk software for managing service desk processes.

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7. 7

   

   HESK

   Self Service Portal · IT Asset Management · Knowledge Base Management

   HESK is a web-based help desk written in PHP. Teams use it to set up a customer support portal or an internal IT help desk.

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8. 8

   

   Conclusion

   Self Service Portal · IT Asset Management · Knowledge Base

   Conclusion is process automation software from Eller, an enterprise IT company that describes itself as connecting business and IT.

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9. 9

   

   Reamaze

   Self Service Portal · Knowledge Base Management · Alerts / Escalation

   Reamaze, written Re:amaze on its own site, is a web-based customer service platform that combines a shared inbox, live chat and a help centre.

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10. 10

    

    AzureDesk

    Service Level Agreement (SLA) Management · Self Service Portal · IT Asset Management

    AzureDesk is an online helpdesk and ticketing application. It gives small businesses and growing companies the kind of features found in larger service desk systems, with a simple…

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11. 11

    

    InvGate Service Desk

    Self Service Portal · IT Asset Management · Knowledge Base

    InvGate Service Desk is a web-based service desk built around ITIL practices.

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12. 12

    

    Track-It!

    Service Level Agreement (SLA) Management · Self Service Portal · IT Asset Management

    Track-It! is an integrated help desk and IT asset management system.

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