Top Service Desk Software for Web-Based, Cloud, SaaS

Between them, the 12 service desk software on this page cover self service portal (11), knowledge base (9), IT asset management (8) and SLA management (8). 12 of them have written a profile you can read before you get in touch.

1. –

   

   Spiceworks IT Help Desk

   Self Service Portal · IT Asset Management · Knowledge Base Management

   Spiceworks IT Help Desk is ticketing software designed for IT professionals who run an internal help desk.

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2. –

   

   SP Employee Self Service for Office 365 and Sharepoint

   Self Service Portal

   Employees who can serve themselves put less load on HR and IT, and that is the thinking behind SP Employee Self Service.

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3. –

   

   Cockpit IT Service Manager

   Release & Deployment Management · Self Service Portal · SLA Management

   IT departments and managed service providers wanting one portal for tickets, assets and monitoring are the audience for Cockpit IT Service Manager, an ITIL-aligned service…

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4. –

   

   Back

   Service Level Agreement (SLA) Management · Knowledge Base Management · Knowledge Base

   Back serves the teams inside a company that other employees turn to for help, such as HR, finance and IT, and it automates their routine work.

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5. –

   

   Infinity ECM

   Self Service Portal · IT Asset Management · Knowledge Base

   More than fifteen integrated modular systems share one interface in Infinity ECM, a business management platform aimed at organizations going through digital transformation.

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6. –

   

   HelpDeskAdvanced

   Service Level Agreement (SLA) Management · Release & Deployment Management · Self Service Portal

   HelpDeskAdvanced is a web and mobile help desk product for automating the governance of service desk processes.

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7. –

   

   HESK

   Self Service Portal · IT Asset Management · Knowledge Base Management

   Support teams that do not want a heavy ticketing system often reach for HESK, a PHP help desk that runs in a browser.

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8. –

   

   Conclusion

   Self Service Portal · IT Asset Management · Knowledge Base

   Conclusion is process automation software from Eller, an enterprise IT company that describes itself as connecting business and IT.

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9. –

   

   Reamaze

   Self Service Portal · Knowledge Base Management · Alerts / Escalation

   The company writes its name Re:amaze, and the product is a customer service platform delivered over the web for online businesses and ecommerce.

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10. –

    

    AzureDesk

    Service Level Agreement (SLA) Management · Self Service Portal · IT Asset Management

    Customer support teams can run their tickets through AzureDesk, a hosted helpdesk application.

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11. –

    

    InvGate Service Desk

    Self Service Portal · IT Asset Management · Knowledge Base

    Whether an organization wants cloud delivery or its own servers, InvGate Service Desk can be set up either way: as a multi-tenant SaaS or installed on premise.

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12. –

    

    Track-It!

    Service Level Agreement (SLA) Management · Self Service Portal · IT Asset Management

    Small and medium sized companies are the target for Track-It!, which combines a help desk with IT asset management.

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Articles

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