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Top Service Desk Software for Ticket Management

7 service desk software ranked by rating, review volume and listing quality.

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Between them, the 7 service desk software on this page cover self service portal (6), real-time chat (6), knowledge base (6) and email integration (6). 7 of them have written a profile you can read before you get in touch.

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  1. Spiceworks IT Help Desk logo

    Spiceworks IT Help Desk

    Knowledge Base Management · Self Service Portal · Alerts / Escalation

    Spiceworks IT Help Desk is ticketing software designed for IT professionals who run an internal help desk.

    Write a review
  2. Back logo

    Back

    Service Level Agreement (SLA) Management · Knowledge Base Management · Real-time Chat

    Back serves the teams inside a company that other employees turn to for help, such as HR, finance and IT, and it automates their routine work.

    Write a review
  3. HelpDeskAdvanced logo

    HelpDeskAdvanced

    Service Level Agreement (SLA) Management · Knowledge Base Management · Self Service Portal

    HelpDeskAdvanced is a web and mobile help desk product for automating the governance of service desk processes.

    Write a review
  4. HESK logo

    HESK

    Knowledge Base Management · Self Service Portal · IT Asset Management

    Support teams that do not want a heavy ticketing system often reach for HESK, a PHP help desk that runs in a browser.

    Write a review
  5. Reamaze logo

    Reamaze

    Knowledge Base Management · Self Service Portal · Alerts / Escalation

    The company writes its name Re:amaze, and the product is a customer service platform delivered over the web for online businesses and ecommerce.

    Write a review
  6. AzureDesk logo

    AzureDesk

    Service Level Agreement (SLA) Management · Knowledge Base Management · Self Service Portal

    Customer support teams can run their tickets through AzureDesk, a hosted helpdesk application.

    Write a review
  7. Track-It! logo

    Track-It!

    Service Level Agreement (SLA) Management · Knowledge Base Management · Self Service Portal

    Small and medium sized companies are the target for Track-It!, which combines a help desk with IT asset management.

    Write a review

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