Skip to content
TrustList
Products · category

Top Service Desk Software for Knowledge Base Management

7 service desk software ranked by rating, review volume and listing quality.

Want your product here?

Between them, the 7 service desk software on this page cover self service portal (6), real-time chat (6), knowledge base (6) and email integration (6). 7 of them have written a profile you can read before you get in touch.

Filter by fitbudget, engagement, size and more

Only businesses that have told TrustList match a filter. Filters never change the order or a score.

  1. Spiceworks IT Help Desk logo

    Spiceworks IT Help Desk

    Self Service Portal · Alerts / Escalation · IT Asset Management

    Spiceworks IT Help Desk is ticketing software designed for IT professionals who run an internal help desk.

    Write a review
  2. Back logo

    Back

    Service Level Agreement (SLA) Management · Ticket Management · Real-time Chat

    Back is a collaboration and automation platform for internal service and business operations teams.

    Write a review
  3. HelpDeskAdvanced logo

    HelpDeskAdvanced

    Service Level Agreement (SLA) Management · Self Service Portal · Alerts / Escalation

    HelpDeskAdvanced is web and mobile help desk software for managing service desk processes.

    Write a review
  4. HESK logo

    HESK

    Self Service Portal · IT Asset Management · Ticket Management

    HESK is a web-based help desk written in PHP. Teams use it to set up a customer support portal or an internal IT help desk.

    Write a review
  5. Reamaze logo

    Reamaze

    Self Service Portal · Alerts / Escalation · Call Center Management

    Reamaze, written Re:amaze on its own site, is a web-based customer service platform that combines a shared inbox, live chat and a help centre.

    Write a review
  6. AzureDesk logo

    AzureDesk

    Service Level Agreement (SLA) Management · Self Service Portal · Alerts / Escalation

    AzureDesk is an online helpdesk and ticketing application. It gives small businesses and growing companies the kind of features found in larger service desk systems, with a simple…

    Write a review
  7. Track-It! logo

    Track-It!

    Service Level Agreement (SLA) Management · Self Service Portal · Alerts / Escalation

    Track-It! is an integrated help desk and IT asset management system.

    Write a review

For vendors

Want to see your product here?

The order is earned on evidence: client reviews, vetting, awards and the facts a business states on its own website, which we read and date. Nobody can pay to move up. Add reviews or verified facts to your free profile to move up at the next edition; there are two ways to stand out now, and each one says what it is.

Not on TrustList yet? Add your product or claim its listing, free.

Get vetted

Free

  • We check your registration, your website and your clients
  • Approved listings show the Verified badge here and on their profile
  • It earns a rank number and counts towards the TrustList Score; renewed yearly
Apply for vettingHow vetting works

Sponsor this ranking

Paid · always labelled

  • A Sponsored card above the ranked list, up to three per ranking
  • Marked Sponsored, and it never changes the order
  • Booked by the month; cancel any time
Sponsor this rankingSee prices
Same subject

More service desk software rankings

Every other way we rank service desk software — by what they do and where they are.

All 20 rankings
Articles

Related reading

Articles on this subject first, then the newest.

All articles
Browse

More categories

Jump to another ranked category.

All categories
Keep exploring

More on TrustList

Everything here links back to the same verified catalogue. Pick your next stop.