Reamaze

Reamaze, written Re:amaze on its own site, is a web-based customer service platform that combines a shared inbox, live chat and a help centre. Online businesses use it to support, engage and win over customers from one place. The current site adds AI features for replies and summaries.

Main features

• Shared inbox helpdesk: email, chat, video call, social media, SMS and push conversations in one view.
• Live chat: automated messages, chatbots and video calls on a website or web app.
• FAQ centre: an embeddable help section so customers can find answers themselves.
• Status alerts: notifies customers about incidents and outages.
• Team collaboration: assignments, notes and shared views.
• Automation: macros and machine learning for common tasks.

Customers and markets

Ecommerce stores and other online businesses with growing support volumes.