
Reamaze
Service Desk Software
About Reamaze
MANAGE MULTIPLE BUSINESSES IN ONE PLACE
Easily manage your customer conversations from multiple storefronts or websites, whether you have one or one hundred
Our full featured helpdesk will help you look professional and maximize efficiency
Co-Founder and
CMO at BuiltBar
The difference between what we had before Re:amaze and now has been incredible
Re:amaze has truly reinvented our customer service model, and in amazing ways
Attract and convert more customers using modern chat features.
Send automated and targeted messages to customers for better engagement using Cues
Chat with customers in Real Time even when you're not at your desk
Set customizable Office Hours to set expectations with customers
Let Chatbots help with common questions
CUSTOMER INTERACTIONS AT YOUR FINGERTIPS
Preview customer's message as they type so you're always a step ahead
Use our unique Peek functionality to co-browse
What we love about Reamaze is the fact that it helps us provide better support to our customers
It's easy to keep track of the conversations that our team is involved in and give timely replies to all the questions
Without Reamaze, it would be cumbersome to manage all our communication channels
Know your customers. Empower your team with real time customer data.
Monitor customers’ browsing activity, shopping data, and geolocation on your site and message them directly
View custom profile data about your customers when they chat with your team
Automatically pull data from 3rd party apps or integrate your own app data via our SDK
We’ve grown with Reamaze from just 1 operator to almost 30 now
We joined because of the simplicity and stayed for how they continue to execute on new stuff
Educate Customers with built-in Help Centers and FAQs.
CUSTOMIZABLE AND BRANDED FOR YOUR BUSINESS
Offer your customers organized self-service support with rich topics and articles
Your FAQ can be displayed as a Help Site on the domain of your choice, embedded inline on your existing website, displayed within Chat, and used to power your Re:amaze chatbots
Reamaze has fundamentally changed how we interact with our customers and the speed with which we support them
It offers us central place to track all customer issues and inquiries and the tight integration with all of our existing systems had us up and running in a matter of minutes
All the bells and whistles to impress customers.
Re:amaze is loaded with awesome features to help you succeed.
Re:amaze Mobile helps you keep customers close while on the go.
AVAILABLE ON IOS AND ANDROID
Re:amaze is mobile ready for your team so you can always impress customers with a few taps
Download our mobile apps and receive push notifications for direct messaging with customers while you're on the go
Integrate your favorite apps to keep your team running in sync and on point.
Got a unique workflow? We've got an app for that
Reamaze works with the tools your team already loves so you don't have to change
Simply connect and bring Reamaze with you
See all Re:amaze Integrations
Integrate with your own data backend by building a custom data module within your support dashboard
In order to optimize communication with over 30 million fans, we required a tool which would seamlessly integrate all of our channels into one manageable interface
Reamaze solved that problem for us
Start with the 14 Days Free Trial, then you will be able to pick a plan in your account settings
Categories & features
- Android
- Content Management
- Reporting/Analytics
- Full Text Search
- Self Service Portal
- Interaction Tracking
- Canned Responses
- Customizable Branding
- Geo Targeting
- Offline Form
- Proactive Chat
- Screen Sharing
- Third Party Integration
- Transfers/Routing
- Real-time Chat
- Document Storage
- Knowledge Base Management
- Ticket Management
- Call Center Management
- Alerts / Escalation
- Automated Routing
- Email Integration
- Multi-Channel Communication
- Cataloging/Categorization
- Installed - Mac
- Installed - Windows
- Web-Based, Cloud, SaaS
- iPhone / iPad
- Live Online
- Documentation
- Business Hours
- Online
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