Cockpit IT Service Manager

Cockpit IT Service Manager is an IT service management product that combines a service desk, IT asset management and a monitoring system in one portal. It is designed around ITIL recommendations and can run as a private cloud instance or on premise.

Features

• Service desk: ticketing for incidents and requests.
• Asset management: tracks IT equipment alongside tickets.
• Monitoring and task scheduling: alerts and scheduled jobs in the same system.
• Codeless customisation: teams adapt it without programming skills.
• Mobile app: iOS and Android access for support, assets and alerts.
• Integrations: single sign-on with Microsoft Azure, Google and Okta, Active Directory, email to ticket and SNMP traps.

Who it works with

Managed service providers and enterprise IT departments, from small businesses to multi-site organisations. One instance can serve several customers, time zones and languages.

Key facts

• Hosting: private cloud on four continents, with a dedicated virtual server for each customer.
• Support: online, email and phone.