IT Service Management Software

The all-in-one portal integrating service desk ticketing, asset management, task scheduling and monitoring system.

Covers all areas of IT system management and has been designed in line with ITIL recommendations. An affordable software for businesses of all sizes available in a Private Cloud or On Premise.

Put the customer at the heart of your IT Service

*ITSM solution that integrates asset management, task scheduling, ticketing, and more.

Drive your IT department with an ITIL-designed software.

Enjoy the benefits of our Private Cloud

We offer secure hosting on 4 continents.

A private instance is deployed on a dedicated virtual server for each customer in the location of their choice All components (portal, database, system) are totally isolated

Maintenance slots are scheduled by agreement to update the software A customer can choose to delay or skip a maintenance if it is not the right time to interrupt the service for their business

All of our datacenters are audited and certified by various internationally-recognized compliance standards Learn more

Change the way you use your Service Desk

We support you, you support your customers.

Everything you need in one ITSM software Cockpit IT Service Manager integrates all of the essential IT tools into one product Its rich set of features includes a user-friendly Service Desk, IT Asset Management, a powerful Monitoring System and other easy-to-use tools for analyzing and optimizing IT performance

No software completely meets all requirements out of the box As IT organizations work to support the business, they are often forced to customize their software to keep up The Cockpit IT Service Manager customization is totally codeless and your teams do not need ANY coding skills to configure it

Cockpit IT Service Manager platform scales to meet the simple needs of small businesses up to the complex needs of large, multi-site organizations A single instance allows to operate across different time zones, in multiple languages and for several separate customers with different IT configurations

Information at your fingertips

Incidents or Requests do not pause when your technician decides to move away from the desk Use the Cockpit IT Service Manager app (for iOS and Android) to provide support, manage assets and be notified in case of monitoring alerts Offer your end-users and customers a full-time access to your service wherever they are

Combine Cockpit IT Service Manager with tools you already use to improve your service delivery SSO (Microsoft Azure, Google, Okta), Active Directory, Email to ticket, SNMP TRAP, etc are fully integrated Our synchronization service allows you to synchronize one portal with several ticketing tools (messages, status, priority, etc )

A human customer support

A Cloud solution does not mean a digital black box without simple human communication Our support experts are available to assist you online, via email and on the phone We are there to support you during your first steps in the ITIL world with Cockpit IT Service Manager