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Top Service Desk Software for Email Integration

6 service desk software ranked by rating, review volume and listing quality.

Between them, the 6 service desk software on this page cover self service portal (5), alerts / escalation (5), real-time chat (5) and knowledge base (5). 6 of them have written a profile you can read before you get in touch.

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Spiceworks IT Help Desk
Knowledge Base Management · Self Service Portal · Alerts / Escalation
Spiceworks IT Help Desk is ticketing software designed for IT professionals who run an internal help desk.
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Back
Service Level Agreement (SLA) Management · Knowledge Base Management · Ticket Management
Back is a collaboration and automation platform for internal service and business operations teams.
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HelpDeskAdvanced
Service Level Agreement (SLA) Management · Knowledge Base Management · Self Service Portal
HelpDeskAdvanced is web and mobile help desk software for managing service desk processes.
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Reamaze
Knowledge Base Management · Self Service Portal · Alerts / Escalation
Reamaze, written Re:amaze on its own site, is a web-based customer service platform that combines a shared inbox, live chat and a help centre.
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AzureDesk
Service Level Agreement (SLA) Management · Knowledge Base Management · Self Service Portal
AzureDesk is an online helpdesk and ticketing application. It gives small businesses and growing companies the kind of features found in larger service desk systems, with a simple…
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Track-It!
Service Level Agreement (SLA) Management · Knowledge Base Management · Self Service Portal
Track-It! is an integrated help desk and IT asset management system.
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Brazil

3 Oct 2026 · TrustList Editorial

Claro completes purchase of 72.83% of Brazilian broadband provider Desktop for R$1.75 billion; tender offer and B3 exit to follow

Claro NXT closed its purchase of control of Desktop on 1 October 2026 at R$20.63 a share; a tender offer, conversion to category B and exit…

Netherlands

1 Oct 2026 · TrustList Editorial

Zammad helpdesk zero-days exploited since 21 September: update to Zammad 7.2.0 or take instances offline

Two Zammad flaws, CVE-2026-102489 and CVE-2026-102490, are exploited. Zammad says 7.0 and later are not affected by the first and the…

Azure

28 Sept 2026 · TrustList Editorial

Windows 11 updates leave some Azure Virtual Desktop sessions on a black screen; Microsoft issues a rollback policy

Since the August preview update, some Windows 11 desktops fail to load after sign-in, mostly on Azure Virtual Desktop hosts using FSLogix.…

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