OptiTune

Remote monitoring and management from Bravura Software

Bravura Software offers OptiTune, a remote monitoring and management product delivered from the cloud. It is designed for in-house IT teams as well as managed service providers, large or small, who must look after a growing number of desktops, laptops and servers. Because it runs in the cloud, technicians reach the console from phones, tablets and computers. The computers it manages need not sit on one network, and machines behind firewalls or proxies can still link up so long as they can make an outgoing HTTPS connection to the global network of relay servers.

Remote support

Technicians can connect to a computer wherever it is, without interrupting the person using it. Tools include a remote command line, PowerShell, Task Manager, a system services manager and file transfer. A proprietary Remote Connect application provides high-performance remote desktop sessions with multi-monitor support, for supporting a user who is present or for reaching a machine with nobody at it.

Monitoring, alerts and updates

• Alerts: notification by email or text message when something important happens, for example a server outage or a malware outbreak. More than a hundred events are provided, and custom events can be created. Notification groups can follow shift schedules, and the email template can carry a company's branding.
• Windows updates: graphs and breakdowns show the update status of each computer. Rather than sorting through thousands of individual updates, administrators set filters and let OptiTune handle approvals.
• Malware: a central place to monitor and fix infections, integrating with popular anti-virus applications for scheduled quick or full scans and signature updates.

Software deployment, performance and inventory

Any application that has an installer can be deployed to chosen computers on a schedule, including remote locations and mobile workers, with Windows Installer and custom installers supported, plus uninstall and repair. Common applications such as Google Chrome come pre-packaged for import. Performance monitoring shows CPU, disk and memory data for single computers or groups, so decisions about RAM or overloaded servers rest on data. The inventory catalogs hardware details and installed applications for each computer.

Hosting choices

Customers may use the servers in Bravura Software's managed cloud, which is free to all customers, or run the management server on their own hardware or another cloud, even behind their own firewall. A self-hosted server needs Windows Server 2019 and SQL Server 2019 Express Edition. A 30-day free trial covers up to 100 computers, and billing is monthly or annual per computer, with no contracts, minimums or setup fees.

OptiTune is a cloud-based remote monitoring and management (RMM) product from Bravura Software. It lets IT departments and managed service providers look after desktops, laptops and servers from one web console, from any device with an internet connection.

Main features

• Update and software control: checks that machines carry current updates and rolls out applications such as Microsoft Office.
• Monitoring and alerts: watches for events such as a server going down or malware spreading, and sends notices by email or text message. Over a hundred event types can be chosen from.
• Remote support tools: remote command line, PowerShell, Task Manager, a services manager and file transfer, usable without disturbing the person at the machine.
• Remote Connect: a built-in remote desktop application with multi-monitor support, for attended and unattended sessions.

Customers and markets

Internal IT departments and managed service providers of any size. Managed computers do not need to share a network, and devices behind firewalls or proxies can connect through relay servers.

Key facts

• Vendor: Bravura Software
• Delivery: cloud-hosted, reachable from phones, tablets and desktop computers
• Edition: an Enterprise Edition is listed on the vendor site