Khoros Communities

Khoros Communities is the online community product from Khoros. It gives an organisation a hosted space where people find answers, build expertise, swap experiences and strengthen a brand. The Khoros site now describes the community platform as Aurora AI, an AI-based evolution of it.

Main features

• Self-service support: customers solve problems through peer answers and a knowledge base, which reduces support tickets.
• Knowledge building: questions and replies become lasting reference content.
• Moderation and gamification: automated tools to manage and encourage participation.
• Enterprise scale and security: a platform designed for large organisations.
• Services team: a dedicated organisation that helps run communities.

Customers and markets

Well-known consumer and enterprise brands that want a community alongside customer service.

Key facts

• Parent company: Khoros
• Related products: social media, contact centre and Iris AI social listening