Products · category

Top Service Desk Software for Reporting/Analytics

5 service desk software ranked by rating, review volume and listing quality.

Between them, the 5 service desk software on this page cover knowledge base management (4), self service portal (4), SLA management (4) and incident management (4). 5 of them have written a profile you can read before you get in touch.

Filter by fitbudget, engagement, size and more

Back
Service Level Agreement (SLA) Management · Knowledge Base Management · SLA Management
Back is a collaboration and automation platform for internal service and business operations teams.
Write a review
Infinity ECM
Self Service Portal · IT Asset Management · SLA Management
Infinity ECM is a business management platform that brings more than fifteen integrated systems into one product and one interface.
Write a review
HelpDeskAdvanced
Service Level Agreement (SLA) Management · Self Service Portal · Knowledge Base Management
HelpDeskAdvanced is web and mobile help desk software for managing service desk processes.
Write a review
Reamaze
Self Service Portal · Knowledge Base Management · Alerts / Escalation
Reamaze, written Re:amaze on its own site, is a web-based customer service platform that combines a shared inbox, live chat and a help centre.
Write a review
Track-It!
Service Level Agreement (SLA) Management · Self Service Portal · Knowledge Base Management
Track-It! is an integrated help desk and IT asset management system.
Write a review

For vendors

Want to see your product here?

The order is earned on evidence: client reviews, vetting, awards and the facts a business states on its own website, which we read and date. Nobody can pay to move up. Add reviews or verified facts to your free profile to move up at the next edition; there are two ways to stand out now, and each one says what it is.

Not on TrustList yet? Add your product or claim its listing, free.

Get vetted

Free

We check your registration, your website and your clients
Approved listings show the Verified badge here and on their profile
It earns a rank number and counts towards the TrustList Score; renewed yearly

Apply for vetting How vetting works

Sponsor this ranking

Paid · always labelled

A Sponsored card above the ranked list, up to three per ranking
Marked Sponsored, and it never changes the order
Booked by the month; cancel any time

Sponsor this ranking See prices

Same subject

More service desk software rankings

Every other way we rank service desk software — by what they do and where they are.

All 20 rankings

Articles

Related reading

Articles on this subject first, then the newest.

All articles

Brazil

3 Oct 2026 · TrustList Editorial

Claro completes purchase of 72.83% of Brazilian broadband provider Desktop for R$1.75 billion; tender offer and B3 exit to follow

Claro NXT closed its purchase of control of Desktop on 1 October 2026 at R$20.63 a share; a tender offer, conversion to category B and exit…

Netherlands

1 Oct 2026 · TrustList Editorial

Zammad helpdesk zero-days exploited since 21 September: update to Zammad 7.2.0 or take instances offline

Two Zammad flaws, CVE-2026-102489 and CVE-2026-102490, are exploited. Zammad says 7.0 and later are not affected by the first and the…

Azure

28 Sept 2026 · TrustList Editorial

Windows 11 updates leave some Azure Virtual Desktop sessions on a black screen; Microsoft issues a rollback policy

Since the August preview update, some Windows 11 desktops fail to load after sign-in, mostly on Azure Virtual Desktop hosts using FSLogix.…

Browse

More categories

Jump to another ranked category.

All categories

Keep exploring

More on TrustList

Everything here links back to the same verified catalogue. Pick your next stop.