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Sectors

Service Desk Software

Service Management Automation X (SMAX)

IT service management software from Micro Focus that manages services across their whole lifecycle

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About Service Management Automation X (SMAX)

Service Management Automation X (SMAX) is a service desk and IT service management product from Micro Focus. It handles services through their full lifecycle and is built around steady, continual improvement of how they run.

What Service Management Automation X (SMAX) does

Service desk: a central place for managing IT service requests.
Lifecycle approach: treats each service as something to be managed from start to finish.
Continual improvement: supports regular refinement of service quality over time.

Who it serves

Micro Focus publishes industry pages for airline, education, financial, government and healthcare organisations. SMAX is part of its IT Operations range.

Key facts

Vendor: Micro Focus, now part of OpenText
Product family: IT Operations
Support options: premium support, version upgrades, professional services and training are listed for Micro Focus products

Profile written by TrustList from the business's own published information, Oct 2026.

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