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Service Desk Software

Scopedesk

Web-based help desk for support teams, shown on its site as Sympoq with AI reply suggestions

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About Scopedesk

Scopedesk is a software-as-a-service help desk that helps teams run customer support. Its text and web address now present the product as Sympoq, which combines ticketing, shared queues, live chat and a customer portal for support, sales and marketing staff.

What Scopedesk offers

  • Ticketing — email requests become tickets, and customers can reply by email.
  • Time tracking and canned replies — billable time and stored answers for common questions.
  • Workspaces — shared or individual spaces with access permissions for teams and departments.
  • AI suggestions — recommended replies drawn from past tickets and internal documents.
  • Automation — routing, escalation, notifications and service-level rules.

Who it works with

Growing customer support and service teams that want one place for email, chat, portal and widget requests.

Key facts

  • Delivery: software as a service, used through a browser.
  • Languages: the AI is said to understand requests in different languages.

Profile written by TrustList from the business's own published information, Oct 2026.

What the business tells TrustList

Support hours
24/7 evidence sent
Delivery
SaaS (cloud) evidence sent

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