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Sectors

Service Desk Software

Scopedesk

Web-based help desk for support teams, shown on its site as Sympoq with AI reply suggestions

By Escon Information Consulting

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Scopedesk cover

About Scopedesk

Scopedesk is a software-as-a-service help desk that helps teams run customer support. Its text and web address now present the product as Sympoq, which combines ticketing, shared queues, live chat and a customer portal for support, sales and marketing staff.

What Scopedesk offers

Ticketing: email requests become tickets, and customers can reply by email.
Time tracking and canned replies: billable time and stored answers for common questions.
Workspaces: shared or individual spaces with access permissions for teams and departments.
AI suggestions: recommended replies drawn from past tickets and internal documents.
Automation: routing, escalation, notifications and service-level rules.

Who it works with

Growing customer support and service teams that want one place for email, chat, portal and widget requests.

Key facts

Delivery: software as a service, used through a browser.
Languages: the AI is said to understand requests in different languages.

Profile written by TrustList from the business's own published information, Oct 2026.

Gallery

2 images - click to enlarge

What the business tells TrustList

Support hours: 24/7 evidence sent
Delivery: SaaS (cloud) evidence sent

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