FootPrints

FootPrints is an IT service management product from BMC Software. It is meant for mid-size organisations that want a system that is easy to own, use and extend. Administrators can configure services for IT and for other business areas.

What FootPrints offers

• Service management — configurable capabilities that automate how services are delivered.
• Personalised employee experience — aims to raise staff productivity.
• Business services — admins can set up end-to-end services quickly, for IT and beyond.
• Integrations — works with BMC Client Management, Active Directory, SQL databases and other systems.

Who it works with

Mid-size organisations that need IT service management without a heavy implementation.

Key facts

• Vendor: BMC Software.
• Product family: sits alongside BMC Helix service management products.