FootPrints

Service management for mid-size organizations

BMC Software's FootPrints suits mid-size organizations looking for IT service management they can easily own, use and extend. Admins can set up services for IT and beyond, and build end-to-end business services quickly. The product is meant to give employees a personalized experience that helps them work more productively.

Automation that improves service delivery

The product's configurable capabilities streamline how services are delivered. The company says this improves employee satisfaction and helps IT build a better reputation with business users, because routine delivery steps are automated rather than handled by hand.

Integrations with existing systems

FootPrints works with other systems that organizations already run, including BMC Client Management, Active Directory and SQL databases. That makes it possible to keep the service desk tied to the records and directories a company already uses.

BMC's current product family

FootPrints sits alongside the BMC Helix service management products. BMC's current homepage describes the company as an automation business and lists Helix products for service management, business workflows and virtual agents, and it offers service management for enterprises in several sectors.