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Service Desk Software

Best Support System

Self-hosted support ticketing software that turns emails into tickets, from the maker Appsbd

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About Best Support System

Best Support System is a customer support desk application that a company installs on its own server. Appsbd, its developer, says no programming skill is needed for the installer, and the product can update itself.

What Best Support System offers

  • Email to ticket — a ticket is created by sending an email, and replies to that email join the ticket.
  • Payment requests — a payment for a service such as hosting or maintenance can be attached to a ticket and collected through PayPal.
  • Knowledge base — suggests articles while a ticket is being written, to cut ticket volume.
  • Auto-assignment rules — route tickets to a role or person.
  • Security features — file upload protection, CSRF protection, brute-force defence and blocking of suspicious IP addresses.
  • WordPress link — a plugin lets existing site users sign in automatically.

Key facts

  • Languages: includes English, Chinese, German, French, Spanish, Arabic and Hindi, with right-to-left support.
  • Delivery: self-hosted software.
  • Maker: Appsbd.

Profile written by TrustList from the business's own published information, Oct 2026.

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