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Sectors

Service Desk Software

Best Support System

Self-hosted support ticketing software that turns emails into tickets, from the maker Appsbd

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Best Support System cover

About Best Support System

Best Support System is a customer support desk application that a company installs on its own server. Appsbd, its developer, says no programming skill is needed for the installer, and the product can update itself.

What Best Support System offers

Email to ticket: a ticket is created by sending an email, and replies to that email join the ticket.
Payment requests: a payment for a service such as hosting or maintenance can be attached to a ticket and collected through PayPal.
Knowledge base: suggests articles while a ticket is being written, to cut ticket volume.
Auto-assignment rules: route tickets to a role or person.
Security features: file upload protection, CSRF protection, brute-force defence and blocking of suspicious IP addresses.
WordPress link: a plugin lets existing site users sign in automatically.

Key facts

Languages: includes English, Chinese, German, French, Spanish, Arabic and Hindi, with right-to-left support.
Delivery: self-hosted software.
Maker: Appsbd.

Profile written by TrustList from the business's own published information, Oct 2026.

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What the business tells TrustList

Delivery: On-premise evidence sent

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