Best Support System

What You’ll Get From

Best Support System An omnichannel support software that is simple, powerful, and doesn’t break the clients deadline

Personalized Your Workflow With Best Support System

Manage your customer conversations across multiple channels such as email, chat, phone, social media, and your website Respond and perform follow-up activities without breaking a sweat

It’s a very useful feature You can set a payment of any amount for any service (i e , hosting fee, maintenance fees) from on any ticket when required

English(US), Chinese, German, French, Danish, Turkish, Spanish, Portuguese, Russian, Indonesian, Italian, Japanese, Korean, Thai, Dutch বাংলা, हिंदी, Arabic and more…

Easily Integrate With

Your CMS It is fun to integrate with WordPress It’s an exclusive and differentiating feature If you have any existing service with lot of existing user and you want to use that service’s login in this application you can do that easily in this app

If you have a WordPress or site and you have many users those user can log into this panel automatically It has a WordPress plugin By that you can easily set that up Also you can integrate with your Elite Licenser plugin

Best Support System have easy installer, that is very fun to install in your device easily There is no need any programming knowledge to install it

Auto suggestion of knowledge articles while trying to create a new ticket and reduce a ticket volume

Get user uploaded file security, CSRF protection, brute force security, admin user login failure auto backoff, auto suspicious IP block Ticket auto assigning rule has been added By this feature you can set your rule for assigning to role or user It’s category based so you can set different rule for different category ticket This rule will be work like a supervisor It’s another unique feature of this application It controls the timezone automatically based your user’s IP That means users will see their timezone time and admins will see admins’ timezone time

Live web chat feature has been added Your client can contact with your agent using live chat You can set everything effortlessly

English(US), Chinese, German, French, Danish, Turkish, Spanish, Portuguese, Russian, Indonesian, Italian, Japanese, Korean, Thai, Dutch বাংলা, हिंदी, and more… You will get a notification with update details when updates comes, then you just need to press a button to update

Installer wizard will help you install step by step, get your service up and run within minutes Requires no programming skills

Tickets can be created by simply sending an email Ticket responses can also be created by replying to the same email It is also called email piping

Feedbacks are collected through special emails sending out to users with a like and a dislike button

It has more than one editor Use the enriched text editor of your choice

Admins can add notes on Tickets or Clients Notes are viewable only in admin panel

Staffs can add work log and can see the full work log in ticket details

You can create a custom page with custom contents like product pages, terms and conditions etc

Yes it has an email template system where you can edit or write your own email for your clients Please check our demo to see how Demo link It is kind of same to email template So easy to design or write any canned message Demo link Create your own customized menus through the admin panel

Easy to use search – smart search engine can find relevant articles even with spelling mistakes