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Reamaze

Help desk combining email, chat, social, SMS and voice support with built-in AI for online stores

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  • Founded 2012
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About Reamaze

Reamaze, styled Re:amaze, is customer service software for ecommerce and other online businesses. It gathers every support channel into one shared inbox and adds AI tools that draft, answer and summarise conversations.

What Reamaze offers

  • Shared inbox — email, social media, SMS, VoIP, video calls and push notification replies in one workspace, with assignments and internal notes.
  • Live chat and chatbots — website or web-app chat with automated messages, prebuilt or custom bots, and an AI agent in beta.
  • AI assistance — helps agents reply, write and summarise, while workflow macros automate routine steps.
  • FAQ centre — an embeddable self-service help centre.
  • Status pages — alerts customers during incidents or outages.
  • Visitor monitoring and push campaigns — live view of site activity for personal outreach, plus targeted push notifications to re-engage shoppers.

Who it works with

Ecommerce brands and online businesses whose support teams handle customer questions across several channels.

Key facts

  • Based in: United States
  • Channels: email, chat, social, SMS, voice, video and push

Profile written by TrustList from the business's own published information, Sep 2026.

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