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Remote Support Software

ScreenMeet

Remote support and screen sharing built into ServiceNow, Salesforce and Tanium for IT and customer service teams

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ScreenMeet cover

About ScreenMeet

ScreenMeet is a cloud remote support platform that runs inside the tools support agents already work in. It offers remote desktop control, screen sharing, video and co-browsing for IT help desks and contact centres.

What ScreenMeet offers

Remote support — voice, video, screen sharing and remote control launched from inside the ticketing platform.
Platform integrations — native connections to ServiceNow, Salesforce and Tanium.
AI session summary — writes structured resolution notes into the incident record when a session ends.
AI assist — suggests troubleshooting steps and past fixes during a live session.
Co-browsing — web-only sessions for customer service cases.

Who it works with

Enterprise IT teams and customer support organisations that want to help staff or customers without switching tools.

Key facts

Certifications: SOC 2 Type II and ISO 27001
Privacy: GDPR compliant, with geo-fencing of where data is processed
AI: supports customer-supplied language model setups

Profile written by TrustList from the business's own published information, Oct 2026.

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Categories & features

Rankings

As of 2026-10-05. Organic ranks only; sponsored placements are never ranks.

What the business tells TrustList

Security certifications: SOC 2 Type II, ISO 27001 evidence sent
Privacy and data: GDPR compliant evidence sent

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