Splashtop Remote Support

Splashtop Remote Support is a remote support product for managed service providers, internal IT teams and help desks. It lets technicians reach and fix computers and servers from afar, with or without the end user present.

What Splashtop Remote Support offers

• Remote control — technicians connect to Windows, Mac and Linux machines, with Android and Chromebook control on some plans.
• Attended sessions — support staff reach a device on demand through a session code.
• Unattended access — managed computers can be reached at any time without a person at the other end.
• Endpoint management — optional add-ons cover patching, monitoring and remediation, plus Windows update scheduling.
• Team controls — users get roles, and computers can be grouped with access set per person or per group.

Who it works with

The product is aimed at MSPs, IT departments, tech support and help desk teams. An enterprise tier adds single sign-on, IP whitelisting, cloud recording, a service desk and APIs for larger fleets.

Key facts

• Platforms: technicians can connect from Windows, Mac, iOS and Android devices.
• Deployment: custom install packages can be pushed out through GPO, Intune, JAMF or an RMM tool.
• Virtual desktops: VMware, Citrix, Microsoft, AWS and Azure environments can be reached from the same app.