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ScreenMeet

Remote support software with AI features that runs inside ServiceNow, Salesforce and Tanium for enterprise IT

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  • Founded 2014
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About ScreenMeet

ScreenMeet makes remote support software that lives within ServiceNow, Salesforce and Tanium rather than beside them. Support agents open sessions, check device details and record fixes without switching to a separate tool, and each session is stored as structured data.

What ScreenMeet offers

  • Platform-native remote support — screen sharing and remote control started directly from the service platform.
  • AI Session Summary — writes resolution notes into the incident record when a session closes, feeding the knowledge base and assistants such as Now Assist and AgentForce.
  • AI Assist — suggests troubleshooting steps, earlier fixes and diagnostics during a live session, with one-click runs for known fixes.
  • Data residency controls — geo-fencing sets where sessions are processed and where data is kept.
  • Customer-chosen models — AI workflows can run on a language model the customer selects.

Who it works with

ScreenMeet is built for enterprise IT and customer support teams that already run on ServiceNow, Salesforce or Tanium.

Key facts

  • Based in: United States
  • Certifications: SOC 2 Type II and ISO 27001
  • Compliance: GDPR and the EU-US Data Privacy Framework

Profile written by TrustList from the business's own published information, Sep 2026.

What the business tells TrustList

Certifications and partner status
ISO 27001, SOC 2 evidence sent

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