Top Remote Support Software for Web-Based, Cloud, SaaS

Between them, the 11 best-ranked of these 13 remote support software cover session recording (10), screen sharing (8), real-time chat (7) and file sharing (7). 11 of them have written a profile you can read before you get in touch.

1. 1

   LR

   LogMeIn Resolve

   Single Sign On · Session Recording · File Sharing

   LogMeIn Resolve, formerly GoTo Resolve: unified endpoint management with remote access and support, monitoring, patching and helpdesk.

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2. 2

   ZA

   Zoho Assist

   Session Recording · Screen Sharing · File Sharing · Also in Chennai, India

   Cloud remote support and unattended access software from Zoho for help desks, MSPs and customer support teams, with a free plan.

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3. 3

   

   ScreenMeet

   Session Recording · Screen Sharing · Real-time Chat

   ScreenMeet is a cloud remote support platform that runs inside the tools support agents already work in.

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4. 4

   

   SessionStack

   Session Recording · Screen Sharing · Session Transfer

   SessionStack is a platform for understanding what users do inside a web application.

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5. 5

   

   Onsight

   Session Recording · Real-time Chat · Diagnostic Tools

   Onsight is an industrial platform from Librestream Technologies that links frontline workers to experts and information.

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6. 6

   

   Nischint for Business

   Surveys & Feedback · Session Recording · Screen Sharing

   An advanced device management solution focused on education and SMEs, working across Android, iOS and windows platforms.

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7. 7

   

   iSupport

   Surveys & Feedback · Knowledge Base Management · Alerts / Escalation

   iSupport is service desk software from GWI, a company that has made it since 1992.

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8. 8

   

   RemotePC

   Single Sign On · Session Recording · Real-time Chat

   RemotePC is remote desktop software that gives access to a PC or Mac from anywhere, including from an iPhone or iPad.

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9. 9

   

   Remote Support

   Surveys & Feedback · Knowledge Base Management · Alerts / Escalation

   Remote Support is a BeyondTrust product, formerly sold under the Bomgar name, that lets help desk staff assist customers on their own devices.

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10. 10

    

    RealVNC Connect

    Session Recording · Screen Sharing · Real-time Chat · Also in Cambridge, United Kingdom

    VNC Connect is remote access and remote support software used to take control of computers and devices from elsewhere.

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11. 11

    

    Upscope

    Screen Sharing · Session Transfer · Diagnostic Tools

    Upscope sells cobrowsing software, a form of screen sharing that needs no download.

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