Top Remote Support Software for Web-Based, Cloud, SaaS

Between them, the 10 remote support software on this page cover session recording (9), screen sharing (7), session transfer (7) and diagnostic tools (6). 10 of them have written a profile you can read before you get in touch.

1. 1

   

   RemotePC

   Single Sign On · Session Recording · Real-time Chat

   RemotePC is remote desktop software that gives access to a PC or Mac from anywhere, including from an iPhone or iPad.

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   Why #1: 24/7 support · SOC 2 Type II, ISO 27001 · GDPR compliant, HIPAA compliant, as stated on its own website, read 5 Oct 2026

   Not yet on record: client reviews, vetting.

2. 2

   

   ScreenMeet

   Session Recording · Screen Sharing · Session Transfer

   ScreenMeet is a cloud remote support platform that runs inside the tools support agents already work in.

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   Why #2: SOC 2 Type II, ISO 27001 · GDPR compliant, as stated on its own website, read 5 Oct 2026

   Not yet on record: client reviews, vetting.

3. 3

   

   Onsight

   Session Recording · Diagnostic Tools · Real-time Chat

   Onsight is an industrial platform from Librestream Technologies that links frontline workers to experts and information.

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   Why #3: ISO 27001, as stated on its own website, read 5 Oct 2026

   Not yet on record: client reviews, vetting.

4. 4

   

   Upscope

   Screen Sharing · Session Transfer · Diagnostic Tools

   Upscope sells cobrowsing software, a form of screen sharing that needs no download.

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   Why #4: Launched 2017 · GDPR compliant, as stated on its own website, read 5 Oct 2026

   Not yet on record: client reviews, vetting.

5. 5

   

   iSupport

   Surveys & Feedback · Knowledge Base Management · Alerts / Escalation

   iSupport is service desk software from GWI, a company that has made it since 1992.

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   Why #5: Launched 1992, as stated on its own website, read 5 Oct 2026

   Not yet on record: client reviews, vetting.

6. Also listed, not yet ranked. We hold nothing checkable on these yet that ranks them here: no client review, vetting, award, expert review, or fact stated on their own website (and on a place ranking, where they are based). They follow in order of their TrustList Score. How TrustList ranks · Get vetted, free
7. –

   

   Remote Support

   Surveys & Feedback · Knowledge Base Management · Alerts / Escalation

   Remote Support is a BeyondTrust product, formerly sold under the Bomgar name, that lets help desk staff assist customers on their own devices.

   Write a review
8. –

   

   SessionStack

   Session Recording · Screen Sharing · Session Transfer

   SessionStack is a platform for understanding what users do inside a web application.

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9. –

   LR

   LogMeIn Resolve

   Single Sign On · Session Recording · Session Transfer

   LogMeIn Resolve, previously named GoTo Resolve, puts several IT management tools into one cloud service.

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10. –

    

    RealVNC Connect

    Session Recording · Screen Sharing · Session Transfer · Also in Cambridge, United Kingdom

    VNC Connect is remote access and remote support software used to take control of computers and devices from elsewhere.

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11. –

    ZA

    Zoho Assist

    Session Recording · Screen Sharing · Session Transfer · Also in Chennai, India

    Zoho Assist is a product from Zoho for remote support and unattended remote access, delivered from the cloud. It targets help desks, support teams and managed service providers.

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